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I chose this Wander property to celebrate my wife's birthday, planning an entire long weekend filled with activities that required two vehicles, given the Tesla available for booking at the home. However, upon arrival, we were disappointed to find the outdoor areas unkempt, with garbage around the fire pit and leftover construction equipment scattered in the woods. Despite this setback, we took matters into our own hands and cleaned up, determined to enjoy the outdoors.
To add to the challenges, I received a text during the trip informing me that the booked car had been in an accident and was unavailable. Although the company offered to cover a rental, my tight schedule made it impractical. I suggested an alternative to the concierge – providing a ride for my wife on her spa day while I adjusted the rest of our plans to accommodate a single vehicle. Surprisingly, their response was a mere $300 refund and a suggestion to book my own rides.
While cleaning up outside, unannounced guests arrived to take the car, causing a moment of unease. Upon entering the home, we were met with a strong smoke smell, a result of the previous guest mishandling the wood stove. Despite reporting the issue to the concierge, the initial solution only involved opening windows and spraying deodorizer. The smell persisted, leading to an uncomfortable night downstairs and the realization that the problem was deeply ingrained in fabrics and walls.
An attempt to rectify the situation by suggesting the use of an ozone machine proved futile. We returned to a cold home with all windows open, impacting our planned family dinner. The radiant heat indicated a lengthy wait to bring the temperature back to a comfortable level. The next day, unexpected maintenance personnel arrived without notice, raising concerns about privacy and security in a secluded home.
After sharing our experience with the president of customer service and providing evidence, promises of a refund and credits were made. Unfortunately, these commitments were not honored, and my original complaint was mysteriously taken down. It's disheartening that a company with upscale properties and high prices fails to address customer issues appropriately. Exercise caution before investing a substantial amount in these homes, as this company falls short when it comes to making...
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If you're reading this you've probably already looked at the pictures and watched the videos on Wander Hudson Valley's website. I know I did. Let me tell you - the pictures don't do it justice. This place is breathtaking.
Everything in Wander Hudson Valley is top-notch, from the amazing kitchen (which is stocked with everything you'd need), comfortable beds, luxurious bathrooms, I could go on and on. I especially loved the Sonos speakers located in every room and even outside (where I did most of my listening). Be sure to download Wander's app, and also the Sonos app where you can control the volume of every single room!
I know you wouldn't want to leave the house, but if you do, be sure to check out some of the towns nearby, especially the funky town of Woodstock, and the waterfront area in Kingston. And when you do go into town, you have your very own Tesla to drive. I had never driven a Tesla so it was an added bonus.
I spent most of my time just staring at the views from the house, and also of the house. It is striking. Now I know how movie stars live!
I can't wait to come back when the leaves are changing color, the views from Wander Hudson Valley will leave you speechless.
Well...
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From the moment you drive up to the property you feel the peaceful atmosphere. Every small detail has been thought out in this house from the Wander personal products, slippers, robes and oversized plush towels to the warmth of the heated beds. Such a treat!!! The temperature had changed here in New York so I lit up the wood burning stove which made the crisp September nights pleasant. Sitting on the outdoor deck, sipping a glass of local wine while listening to the Sonos which is throughout the house, proved to be just what I needed. The next morning was nothing but spectacular as I was having my morning coffee overlooking the Catskills mountains and hearing the creek below, a Bald Eagle flew in circles above me to my amazement!!! One of the best experiences I...
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