Moondance Ridge Inn — Hotel in Town of New Paltz

Didn’t want to have to leave a review but here we are. In February I had reservations for a two night stay at Moondance Ridge Suites with the new owner, Pablo. My fiance and I were returning to Moondance after staying previously with the last owner, Kathy- who was an absolute doll. Under Kathy’s management, Moondance ran as a true bed and breakfast and I understand the major difference that under new management with Pablo as it is no longer a bed and breakfast- that is fine and not the reason for the poor review.

The first night we checked in completely contact-less with a code as Pablo explained because he would not be on the property. All went fine. The next day we went out to take care of the business we were in New Paltz for. The entire day was freezing rain so when we returned back to our room, all I wanted to do was warm up and have a hot shower. However, the heat had been completely turned off and the hot water was not working. I called the number Pablo gave us for emergencies and when he called me back he let me know that he had “turned the heat back on” (although I do not understand why it was off- this was March in upstate New York) and that someone would have to come by to reset the boiler and was expected in an hour “or so”. I told Pablo I would not be staying as I was freezing. Over that phone call, Pablo told me he would refund the night’s stay. I did not ask for a full refund as the first night was completely fine.

Days later, I e-mailed Pablo about the refund to which he told me he had to “check with the cc processor and get back to me”- this was March 19th. On April 13th I wrote Pablo again, “Hi, still waiting for a response/refund. Thank you.”

Today, I tried him one last time to please respond- I doubt he will answer so I am just hoping to get his attention at this point as it is the principle of the...

This is a beautiful guest house and the owner, Pablo is kind, decent person. I would love to give it a high rating, but the online listing is incorrect. First, the Moondance Ridge B&B is NOT a B&B. It used to be a B&B under the prior owner but is now being run as a Guest House that offers a continental breakfast. The only food upgrade is good coffee, fresh fruit, and orange juice maker. The rest is cereal, bagels, store quality pastries, sugary yogurt cups, and packets of instant oatmeal.

The house and rooms are beautiful and two of the upper rooms have interior balconies that look over the dining room. The exterior windows look over green landscaping. The house is in a semi-rural residential area only two miles from downtown New Paltz. I would have rated it as a great location if it were not for the absence of any nearby restaurants where we could get a good breakfast.

Unfortunately, the bed mattresses are extra firm (Ie: not very uncomfortable) and are unusually extra high, approximately 34" above the floor. My wife had to put a chair next to the bed in order to climb in. She moved over to the extra couch bed for both her safety and a more comfortable night's sleep.

During our stay, the hot water stopped working after the first evening. He could not fix it and was kind enough to refund the second night so we could stay elsewhere. Based on another prior reviews, this is a repeat problem. The place has tremendous potential, but Pablo needs to correct the name to "Guest House," improve the breakfast a little, lower the mattresses, and fix the hot...

My wife and I try to get out of the city during the July 4th weekend and escape the firecrackers!

We did a little tour of Ulster County and spent one night at Moondance Ridge before heading back home. What a great choice!

First of al, New Paltz is a great place to spend a day. Main Street has some lovely shops and very good food choices. Just driving around some of the small towns that surround it heals my city blues. Moonridge is a two-minute drive to town.

Sure, we could stay at some of the local Motel chains. But why? Just stepping into Moonridge is a breath of fresh air. It is quaint-n-quirky with beautiful pine decor, a lovely view from the great room, a library, unique and comfortable furniture, and available snacks.

There are only two guest rooms on the first floor and three on the second. That's it.

Our suite was on the second floor. The main room was very well-appointed in "Modern Grandma Style." It's an escape from King Ikea. But the mattress on the king bed was extremely comfortable while the bedtable was able to charge all of my devices. That's what I need and that's what I got.

There's a small side bedroom with a tv. Frankly speaking, we just wanted to sleep and so we did.

I believe the owner put a lot of thought into the bathroom. We've traveled in the country and outside. This is one of the best bathrooms we have been in. Light, wonderful fixtures, and a shower that is more like a spa. We didn't use the jet bathtub but it looked lovely.

We would certainly spend another...