The Stonefence Resort — Hotel in Town of Oswegatchie

I hesitated to write a review and do want to say that I called the manager upon returning home (a week ago) to alert him that I had what was almost definitely bed bug bites (confirmed by doctor and my husband and I are both in health-care). I wanted to give him the chance to do the right thing and not only take care of it but offer me something back which he did not. We have stayed there many times in the past when my step-children went to college nearby and now my son is at Clarkson. We always loved the location and for years have overlooked the datedness of it. I spoke with manager who I'm sure will rebut my review (as I've seen him do with countless others), and he expressed concern but offered nothing. He called a week later to check on me after receiving an angry call from my daughter and stated that he had an exterminator in and they found nothing. He was complaining about what it cost him to bring them in. I argued that it has cost me $450 and I came home with awful bites over my body. I reiterated that I am 100% positive that the bites came from the room and that I sought medical attention after being home a week and having the reaction get worse. I also stated that we didn't notice the bumps until the night we returned home which is common with bed bugs. I also mentioned that we were originally overlooking the other problems (light fixture literally hanging off the wall and the inside of kitchen cabinets were horrific/dirty). Once I realized what had happened when returning home, the whole stay felt nighmare-ish. I've attached a few pics of the bites and wish I had taken pics inside the room. I had recommended this place to so many people but will no longer. It's a shame they don't listen to their customers. As stated - I'm sure this will receive a defensive reply but I felt compelled to speak out. Upon returning home - I have had no new bites and my husband and son had no symptoms (we all slept in different beds at...

Great location and very big property that very poorly managed!|Despite the good potential, it fails at every level.|Out of half empty hotel, despite the request for a water view, we were offered a room with one window overlooking the parking lot. Not very welcoming.|The restaurant on the property has very limited choices of sandwiches and burgers. No salads, no main dishes.|The breakfast in the morning ( despite the properly equipped kitchen that we saw through the open door) was very unpleasant.|Old, old, old thin coffee, that was sitting there forever. It has a film floating on the top.|Couple of cereals choices, bread in the store packaging.|They even did not bother to take a long danish out of the grocery store package (the price tag was still on, see for yourself). The breakfast is served on paper plates, and if you want to find a knife, even the plastic one, you will not find one. The above mentioned danish we were trying to cut with the serving tongs, while the staff was just watching us doing so.|We ended up finishing breakfast in the room with our own fruits and greek yogurt.|It could be a nice place in someone's caring hands.|We will NOT return there and NOT suggesting to our friends!||Do not stay there! couple of great places nearby, less...

Great location and very big property that very poorly managed! Despite the good potential, it fails at every level. Out of half empty hotel, despite the request for a water view, we were offered a room with one window overlooking the parking lot. Not very welcoming. The restaurant on the property has very limited choices of sandwiches and burgers. No salads, no main dishes. The breakfast in the morning ( despite the properly equipped kitchen that we saw through the open door) was very unpleasant. Old, old, old thin coffee, that was sitting there forever. It has a film floating on the top. Couple of cereals choices, bread in the store packaging. They even did not bother to take a long danish out of the grocery store package (the price tag was still on, see for yourself). The breakfast is served on paper plates, and if you want to find a knife, even the plastic one, you will not find one. The above mentioned danish we were trying to cut with the serving tongs, while the staff was just watching us doing so. We ended up finishing breakfast in the room with our own fruits and greek yogurt. It could be a nice place in someone's caring hands.

We will NOT return there and NOT suggesting to...