Bayside Inn & Marina — Hotel in Town of Springfield

Front office personal argued about information posted on their website when we were checking in. I stated their website said they did not provide beach towels, she argued it stated the opposite. I’ve included a screen shot from their website. It was simply surprised when she said they were provided since I had read they were not. No need to argue with me, I don’t know why she felt that necessary.

I had called months ahead of my stay to inquire about swimming or water skiing in the lake, the woman was short with me and seemed annoyed. If you read the other low rated reviews the responses support the argumentative nature of this person. Again, not sure why any professional would behave that why towards paying guests.

3 stars for the space, pillows and accommodations. Plenty of towels in the bathroom for our large party of 7. The view was lovely and they had plenty of space outside for bbq’ing and for the kids to play. The cleaning staff was friendly and replaced towels emptied trash when asked. The area is absolutely beautiful and the beach is relaxing. We enjoyed the mornings looking out over the large from the deck of our cottage.

The pull out couch in our cottage was in need of replacement, my son slept with his head far below his feet as the support structure is stretched out and no longer holding the head of the mattress in line with the rest .

The cooler smelled old an musty, 3 of our guests came down with sinus issues days after checking in (two of them cut their trip early and went home due to severe sinus pain and headaches). Once it was cool enough to open the windows at night things improved.

Two extra box fans were in the cottage closet and helped keep it cool along with the ceiling fan.

For the price I would have expected more, for the location and time of year it seems to be reasonable.

Update* As you can see by the owner’s response, they are argumentative.

I didn’t want to bother with being argued with over the issues, you already had our money.

Yes, I wanted to stay in “that big hotel”. Sad I didn’t but I will next time I visit Cooperstown. Maybe try not to be so hurt by people’s comments that weren’t directed at you? No one said anything for you to hear, why would you even care if we wanted to stay somewhere else?

Your staff set the tone for our trip by being uninterested in answering questions and arguing when I commented about website information. Why? Isn’t it in your interest to be polite and helpful? Wouldn’t you want to know if your website gave the wrong impression? I gave an honest review without malice, just the truth of our stay.

-1 star for the...

We were so unhappy when we left our room as soon as we possibly could wake up. When we checked in we realized a party was happening in their center room and we were placed in the room directly above and our young children were kept awake until 11pm. The room was so stuffy and hot and we could not work the heat/cool system and could not open a window, so we could barely breath. My husband and I literally did not sleep an hour through the night because we were so uncomfortable. As soon as my children woke up we checked out at 7:30 and I noticed we were charged an extra $20.00 for having children in a double bedded room. When I asked for clarification the front desk attendant was horribly impatient and mean. I suggested placing rooms with kids away from the party room, especially if this hotel charges more to accommodate this age group and the attendant was irate and irrational and horrible at customer service. As a small business owner myself I was shocked at how poorly she handled a simple constructive suggestion for future guests with children. I did not ask for my money back, a discount or anything, just a suggestion and she was quick to blame the manager and could not be bothered with any feedback. Your front desk attendant is the face of your business and it is their job to handle the good and the bad. I would never return where customers are treated so unprofessionally and poorly. So...

I can not say enough great things about Bayside Inn and the staff! My friends and I have been staying at Bayside Inn every summer for the past 6 years. The location is perfect, just minutes outside of the town of Cooperstown. The fact that it is on the lake is PERFECT. We rent a cottage every year, there is usually between 7 and 8 of us that go each year so the cottages work out perfect! We LOVE staying here and count down the days until we get to go back starting the moment we drive away. They have so much to offer. They have kayaks you can use to go out on the lake, for free. The have a game room in the main building. Coffee prepared every morning. Grills placed every where. They even have a small beach and roped off area for swimming in the lake! If you have a boat, like we do, they even have a dock that you can keep your boat at!

Jen and her staff are nothing short of amazing and polite! They always welcome us back each year and are always excited to see and hear from us! Whenever we have a question, no matter what time of year Jen is ALWAYS very quick to answer and such a pleasure to talk with.

We have NEVER had any issues with noise, or problems with any of the cottages. (we've stand in a couple)

I HIGHLY, HIGHLY recommend to everyone who asks that they consider staying here, it just really is the best place in...