YO1 Longevity and Health Resorts — Hotel in Town of Thompson

I truly cannot stress enough how terrible my stay at this “wellness resort” was. A further look into the reviews says we aren’t the only ones who feel this way. From start to finish, this place was an absolute disaster and should be shut down immediately. What was advertised as a luxurious and relaxing experience turned out to be nothing but a filthy, rundown scam. The entire resort is in dire need of a management overhaul, and the customer service was appalling at best.|||Hygiene Issues:|Upon arrival, the state of the room was unacceptable. There were stains on the floor and couches, beer bottle caps scattered everywhere, and dirty, used bathrobes shoved into the drawers. To top it off, we found stained pillows in the closet and one pillow just left on the floor by the bed. We didn’t ask for a room change because we had already arrived late and didn’t want to ruin our limited time there, but we did report these issues to the front desk as we were leaving, just hoping to give them some constructive feedback. Unfortunately, that’s when things took a turn for the worse. Their supervisor, Suzanne, did not apologize and took zero accountability. Instead, she tried to gaslight us, asking why we didn’t bring these issues to their attention sooner – as if that somehow absolves them of their appalling lack of cleanliness and housekeeping. The whole conversation felt like an attempt to shift the blame, which left us in disbelief and made the situation even worse.||The Rest of the Resort:|The condition of the rest of the hotel was just as bad. There’s a massive ceiling leak on the main floor, which we noticed immediately. When we casually mentioned it amongst ourselves and considered taking a photo of it, another employee named Brandon overheard, interjected herself into our conversation, and dismissed our concerns. She had the audacity to say we were “nitpicking” about a major and obvious maintenance issue. When I responded that the appearance of the resort directly affects our experience, she mocked us, asking how a leak in the main lobby could be a part of our experience. I’m sorry, but since when is it acceptable for a resort to have a huge leak in the ceiling in the welcoming lobby without any sign of awareness or even an apology for their appearance? So not only is it poor maintenance, their employees don’t even see it as a problem! To add to the disappointment, there was a waterfall on the first floor that was running with DARK YELLOW water. I am absolutely shocked that this isn’t a cause for concern. Not only was it unsightly, but the water quality should have been the first red flag for us.||The Health Museum:|It was closed the entire time we were there – from the moment we arrived until the moment we left. If an attraction or feature isn’t available, it should be clearly advertised on their website so guests aren’t left feeling misled and disappointed. This felt like another attempt to pull in guests under false pretenses.||Food:|For a resort that claims to be focused on health and wellness, the food was an absolute joke. The only dinner option was a ridiculously overpriced $50 three-course meal. It consisted of a vegetable soup, three choices of entrées that clearly came from a freezer, and a FRUIT CUP for dessert. This could not have cost more than $15 to prepare, making the price tag not only unreasonable, but a blatant scam. Website claims to have many healthy options and plenty of dessert options, this is just another lie on their website. Breakfast was equally disappointing – no more than a standard continental breakfast, with most of the items clearly from a frozen box. For a resort that advertises to have plenty of vegan options and claims to focus on health, wellness, and quality food, it fell painfully short of anything we could have imagined. To say we were disappointed is an understatement.||The Spa and Wellness Areas:|The spa area was a complete letdown. The “hot tub” was broken, but they do not bother telling you this when making your reservation. Instead they literally try to mask it by advertising it as a “cold plunge” once you’ve checked in. It was full of mold and the area around it had ant / roach traps scattered in every corner. It felt like no real care or maintenance had been done to any of the wellness areas, which is ironic for a place that claims to be dedicated to health. The yoga and massage rooms were equally filthy, with dirty bowls and spoons left in cupboards, used empty soda cans and bottles under desks, and stained dirty towels, floors, and massage beds which clearly explains the need for roach and ant baits. The lack of cleanliness in these areas was not only horrendous to see but made us feel unsafe considering they offer services including ACUPUNCTURE! Can you imagine someone poking you with a needle in a place this disgusting? They clearly have not been inspected in a long time, because there were so many health code violations.||Safety:|As if all of the health code violations weren’t already enough to make us feel unsafe, the entrance to the resort was also extremely poorly maintained. It hadn’t been salted or properly plowed, making it a hazard to drive in. When we arrived, the person at the gate actually warned us to be careful because the area had not been salted. This is completely unacceptable for a resort that claims to offer a luxury experience.||Customer Service:|The customer service was absolutely appalling. Aside from the two rude staff members at the front desk, the rest of the staff was non-existent. It felt like the place was a ghost town – there were multiple desks, but all were abandoned.||The Bottom Line:|This resort is a scam. It’s filthy, poorly maintained, and the staff is unqualified and unhelpful. I wouldn’t recommend this place to anyone. If you’re looking for a nice resort, take the advice of some of the kind locals who recommended Hemlock Spa, which I’m sure will provide a much more pleasant and genuine experience. Save your money, avoid the frustration, and seek out a place that actually cares about its guests and maintains a clean, safe environment. This place is an absolute disgrace, and it should be shut down. I will be looking into reporting them to OSHA,...

I truly cannot stress enough how terrible my stay at this “wellness resort” was. A further look into the reviews says we aren’t the only ones who feel this way. From start to finish, this place was an absolute disaster and should be shut down immediately. What was advertised as a luxurious and relaxing experience turned out to be nothing but a filthy, rundown scam. The entire resort is in dire need of a management overhaul, and the customer service was appalling at best.|||Hygiene Issues:|Upon arrival, the state of the room was unacceptable. There were stains on the floor and couches, beer bottle caps scattered everywhere, and dirty, used bathrobes shoved into the drawers. To top it off, we found stained pillows in the closet and one pillow just left on the floor by the bed. We didn’t ask for a room change because we had already arrived late and didn’t want to ruin our limited time there, but we did report these issues to the front desk as we were leaving, just hoping to give them some constructive feedback. Unfortunately, that’s when things took a turn for the worse. Their supervisor, Suzanne, did not apologize and took zero accountability. Instead, she tried to gaslight us, asking why we didn’t bring these issues to their attention sooner – as if that somehow absolves them of their appalling lack of cleanliness and housekeeping. The whole conversation felt like an attempt to shift the blame, which left us in disbelief and made the situation even worse.||The Rest of the Resort:|The condition of the rest of the hotel was just as bad. There’s a massive ceiling leak on the main floor, which we noticed immediately. When we casually mentioned it amongst ourselves and considered taking a photo of it, another employee named Brandon overheard, interjected herself into our conversation, and dismissed our concerns. She had the audacity to say we were “nitpicking” about a major and obvious maintenance issue. When I responded that the appearance of the resort directly affects our experience, she mocked us, asking how a leak in the main lobby could be a part of our experience. I’m sorry, but since when is it acceptable for a resort to have a huge leak in the ceiling in the welcoming lobby without any sign of awareness or even an apology for their appearance? So not only is it poor maintenance, their employees don’t even see it as a problem! To add to the disappointment, there was a waterfall on the first floor that was running with DARK YELLOW water. I am absolutely shocked that this isn’t a cause for concern. Not only was it unsightly, but the water quality should have been the first red flag for us.||The Health Museum:|It was closed the entire time we were there – from the moment we arrived until the moment we left. If an attraction or feature isn’t available, it should be clearly advertised on their website so guests aren’t left feeling misled and disappointed. This felt like another attempt to pull in guests under false pretenses.||Food:|For a resort that claims to be focused on health and wellness, the food was an absolute joke. The only dinner option was a ridiculously overpriced $50 three-course meal. It consisted of a vegetable soup, three choices of entrées that clearly came from a freezer, and a FRUIT CUP for dessert. This could not have cost more than $15 to prepare, making the price tag not only unreasonable, but a blatant scam. Website claims to have many healthy options and plenty of dessert options, this is just another lie on their website. Breakfast was equally disappointing – no more than a standard continental breakfast, with most of the items clearly from a frozen box. For a resort that advertises to have plenty of vegan options and claims to focus on health, wellness, and quality food, it fell painfully short of anything we could have imagined. To say we were disappointed is an understatement.||The Spa and Wellness Areas:|The spa area was a complete letdown. The “hot tub” was broken, but they do not bother telling you this when making your reservation. Instead they literally try to mask it by advertising it as a “cold plunge” once you’ve checked in. It was full of mold and the area around it had ant / roach traps scattered in every corner. It felt like no real care or maintenance had been done to any of the wellness areas, which is ironic for a place that claims to be dedicated to health. The yoga and massage rooms were equally filthy, with dirty bowls and spoons left in cupboards, used empty soda cans and bottles under desks, and stained dirty towels, floors, and massage beds which clearly explains the need for roach and ant baits. The lack of cleanliness in these areas was not only horrendous to see but made us feel unsafe considering they offer services including ACUPUNCTURE! Can you imagine someone poking you with a needle in a place this disgusting? They clearly have not been inspected in a long time, because there were so many health code violations.||Safety:|As if all of the health code violations weren’t already enough to make us feel unsafe, the entrance to the resort was also extremely poorly maintained. It hadn’t been salted or properly plowed, making it a hazard to drive in. When we arrived, the person at the gate actually warned us to be careful because the area had not been salted. This is completely unacceptable for a resort that claims to offer a luxury experience.||Customer Service:|The customer service was absolutely appalling. Aside from the two rude staff members at the front desk, the rest of the staff was non-existent. It felt like the place was a ghost town – there were multiple desks, but all were abandoned.||The Bottom Line:|This resort is a scam. It’s filthy, poorly maintained, and the staff is unqualified and unhelpful. I wouldn’t recommend this place to anyone. If you’re looking for a nice resort, take the advice of some of the kind locals who recommended Hemlock Spa, which I’m sure will provide a much more pleasant and genuine experience. Save your money, avoid the frustration, and seek out a place that actually cares about its guests and maintains a clean, safe environment. This place is an absolute disgrace, and it should be shut down. I will be looking into reporting them to OSHA,...

We left before finishing our stay. When we got there they said our stay didn't include meals when we paid extra for it & the older lady who seemed like the manager told us to double check -- but with some sort of attitude or entitlement. I later realized something was definitely off with her and her attitude toward us because it felt very cold and unwelcoming. We were handed the key without an explanation of any amenities, where things are, activities or even telling us where the room was. We had to ask for that information and again, were answered with an attitude, and just told us the activities were listed on a sign, but we wanted the packet that the guests before us had gotten.||Room 1: We went to our door and as soon as we opened it huge dust bunnies. I was already grossed out. The room was extremely how and we couldn't change the temperature, bugs and bird feces on the window overlooking the view outside, bidet did not work, dead bugs and toenails on the carpet and bathroom floor and trash in the trash can. They seemed to have only changed the sheets. Honestly, I have never had such a bad experience and I have stayed in hostels before. ||When we called to voice our concerns they told us to go downstairs and we asked if we should brings our bags/if we were changing rooms and they weren't sure.||We spoke to the older lady again and she asked "what's the problem, the room is too hot?" & when we told her the list of other issues she rolled her eyes and seemed annoyed. She gave us another room & barely seemed apologetic.||Room 2: The AC thankfully worked, but as soon as I walked into the bathroom everything was sticky and there were dirt foot prints everywhere. They still had a bunch of dust bunnies. ||It seems like no one vacuums here. Rugs are also all stained. |||Do they even clean the rooms before people check in?||I took pictures and asked the same lady if we can just get it cleaned because I didn't want to be a bother and she said yes, my apologies. ||Staff: There seems to be one staff doing cafe and dining. Dinner was busy and she was rushing back and forth alone. One person downstairs and no one in the locker room to clean.||Locker room: disgusting -- NO ONE FLUSHES THE TOILET. There is either no home training from the guests or the toilet didn't flush, but what I saw was disgusting. ||The waterfall downstairs has brown water, disgusting.||Juices are crazy expensive for a small cup ($15).||The next day we called around 9:30AM to ask if we can be refunded the second night so we can leave (we didn't want to stay a second night) & they said they couldn't do anything about it and we couldn't be refunded but that was a lie because when we did decide to leave later that day and spoke to the next manager (the second set of people working the afternoon/night shift was a new kid and a man in a blue polo shirt -- we spoke to the man in the polo shirt and he was AMAZING) this manager told us he couldn't do anything about it because it was after 10:30AM. The morning person lied to us! ||We left after dinner after finding a hair on my shrimp. In the picture below it's on the plate because when I picked up to show my husband it landed on the plate and stayed there. When I told the person serving us she just said "oh".||The issue with the staff here is that they mostly seem clueless or unapologetic. When I would see the older front desk lady she wouldn't look at us or just glance at us -- no "hello" nothing. I greeted her. ||The night manager (man in the polo) he was SO SWEET! Greeted us so happily, even if he was attending someone else, he would make sure to wave at us and smile. Greeted us when we came and went. Took care of us real well & honestly wish we spoke to him earlier that day.||Amenities:|Fitness room looked fine, we didn't use many of the machines. Walls stained with brown stuff.|Activity room was fun: 2 ping pong tables, darts (most of the darts are missing), pool table, connect 4, jenga, blank slate, game station (but you need to log into your Microsoft account).|Yoga: seemed to only be in the afternoon|Pool: big, but always seemed so hot to walk into.|Massages & extra seemed...