Hampton Inn Waterbury — Hotel in Waterbury

BEDBUGS! DONT STAY HERE! I travel constantly for work and I have had bedbugs before at another Hilton property in OH. At that Hilton property I was treated with respect and sincerity. They comp-ed my room, paid for a new carry-on, and gave me points. I never posted a bad review because they were professional and apologetic about the situation. Plus, I know I'm bound to run into this problem because I travel so frequently, so I try to be reasonable about it. However, the Hampton Inn in Waterbury should get a negative rating for their customer service. I found a bedbug in my sheets on the second night I was there at 9 PM. I put the bedbug in a tissue and took it to the front desk where the night person was working. She kept it for the general manager who would come in the next day. I also had about 7 bites pop up during the day, wondering what they were, so that was explained once I found the bedbug. The night shift woman was kind enough to give me plastic bags to bag my clothes and comp-ed my room for that evening only. I of course moved to another hotel for that night (had to wash all my clothes at midnight, missed half a day of work the next day dealing with this, etc). She told me to come back the following day to speak with the general manager who I assumed it would take care of my situation since she couldn't do much just being the night worker. The next day I came back and spoke with W. Paul Boyle, general manager. I asked him to comp my entire stay (they only comped the night I moved out, not the first night), pay for a new carry-on (which was only $80 from TJ Maxx), and give me some points. He refused to do all of these things saying he needed to submit an insurance claim and he would get back to me. I was shocked because my previous Hilton experience with bedbugs was handled with professional sincerity. I asked if he was serious and if he would rather receive a bad review. He looked at me with a smug smile and basically shrugged his shoulders saying there's nothing he could do to help me. I was livid! I have been a diamond member with Hilton for two years now and have never been treated this way. I told him it was bad business practice to let the situation go unhandled. He could have cared less. I left the property and proceeded to call the Hilton diamond desk where they basically took Mr. Boyle's side and said they couldn't do anything further to help me. To give him a chance, I waited a week to post this review but have yet to hear back from the Hampton Inn Waterbury or Hilton corporate. You would have thought they could have at least given me some points and a free stay to rectify the situation but he not only refused, he was smug about it. Thus I am posting this review in hopes that no one else gets bedbugs. This could have all been avoided had they provided proper customer service like I received prior. I don't feel my request was unreasonable. All of my coworkers stay at Marriott properties and looks like I'll be switching...

I booked this hotel for my mom and my brother. I booked the 2 rooms over the app so was able to pick the location of the rooms and get a digital key for both rooms. The rooms are spacious and well appointed. The hotels was kept clean- even though it looked like a full house- and there was not a long wait at reception when I was checking in. There was a slight misunderstanding at reception regarding getting physical keys to the rooms. The issue was corrected and got both keys. Throughout our interaction the staff member was very polite and patient. Overall a good stay and great value for the price. The only thing I would recommend is either cutting some of the shrubbery by the sign indicating the entrance off the street or getting a larger lit sign to make the entrance more visible. At night, the entrance was easy to miss.

UPDATED REVIEW- I just stayed at this hotel (1/1/24) for a few days with my immediate family. A group of 3 humans and 1 dog, in a wheelchair accessible room. After staying here myself I can say with full confidence- this is a decent hotel. It is not fancy but you get a nice size room, comfortable beds with plenty of pillows, a dedicated dog area that can accommodate several dogs at a time and have enough distance in between, a pool (that was being worked on while we were there), and breakfast that rotated its hot foods so you were not eating the same thing every morning (unless you chose to). The only things I would recommend to the hotel are the following: get (and offer) more yogurts that are in the flavors most guests eat (strawberry, vanilla, etc.) The blue berry yogurts went untouched throughout the week and were the only selection available by Thursday. And please get nicer looking (fresher?) fresh fruit. For the accessible room, maybe consider a different “bath chair” to use in the tub. If my husband who is wheelchair bound were traveling alone he would not have been able to lift and place the seat in place by himself. Just something...

This place is horrible... wife and I stayed here because it was 2 minutes away from family wedding Venue. We checked in with a service animal at around 5pm. We get back to room 1am. I grab my room key and take my dog out side. Coming back to my room I Realize I forgot to observe my room number. I go to front desk for help showing them I have my room key I just don't know what room I'm in. Front desk refused to help me even though I am in possession of the service animal that my wife checked in with a few hours earlier. Asked multiple times for help and they refused . At this point I go and lay down on the bench wondering what to do with my poor service animal. The front desk called the police on me and try to have me arrested. Luckily the Waterbury PD was very helpful and very nice. Waterbury PD inform them that I cannot be trespassed because I have a room key and I am staying here. I was detained and put in handcuffs and in the back of a police cruiser for about 45 minutes while the police straightened out the issue. The Front desk staff were very unprofessional and very rude. The next morning we wake up skip our free breakfast because we are disgusted with how we've been treated and we leave. Come to find out as a retaliation from the evening before. the front desk staff i allegedly accused us of smoking in the room. They supposedly could not rent the room for 3 days. They also supposedly had pictures of ashes and cigarettes in the room. You could tell by the way they really covered themselves with all the evidence that this is not the first time they have pulled this scam. I was charged a miscellaneous $500 for loss of room rates and cleaning to this room. At the end of the day there is nothing I can do about it. they stole $500 from me. Do not...