Estancia Vik José Ignacio — Hotel in Maldonado

The setting is beautiful, but the service fails to live up to the expectations and price. Despite only having 12 rooms, the hotel fails to provide a truly personalised service that makes you feel at home.

Outside one of our rooms, they started setting up a massive event WITHOUT WARNING THE GUESTS. Imagine our surprise opening the windows in our pyjamas to see a dozen men quite literally outside. Within a metre of our window. We had to spend the rest of the day changing with the curtains closed, as they were also outside our bathroom window (which has no curtains). Please find photos attached. It is important to note that ours was the only room that was boxed in by these structures and again, they did not give us even a warning about it. Much less try to repair the damage done to our last day of holiday.

When we brought this up, the manager Guillermina was completely unhelpful and arrogant. She offered no reparations or solutions, not even a bottle of wine or lunch, for our trouble. Another member of staff made the unhelpful suggestion of enjoying the hotel’s common areas — as if that is any comfort for not being able to use the room we paid for.

Food is average at best. Most of the reservations they suggested were also for average restaurants which totally lacked any ambiance. And once again, Guillermina made us feel like suggesting and booking places for us was a massive inconvenience to her. We know for a fact we are not the only guests who had problems with her bad attitude as it was a conversation point between us guests at the pool.

The highlight of this hotel was Melina, who was the only staff member who was helpful enough to even attempt to get us a reservation in order to make amends for the room situation. We are sincerely grateful for her trying to save our holiday. We would never return to this place - not so much for the event situation, but for the hotel’s lack of attempt to make any reparations or acknowledgement of wrongdoing.

There are many other, better hotels to stay in the Punta area, which will probably treat their guests with more care...

The setting is beautiful, but the service fails to live up to the expectations and price. Despite only having 12 rooms, the hotel fails to provide a truly personalised service that makes you feel at home. ||Outside one of our rooms, they started setting up a massive event WITHOUT WARNING THE GUESTS. Imagine our surprise opening the windows in our pyjamas to see a dozen men quite literally outside. Within a metre of our window. We had to spend the rest of the day changing with the curtains closed, as they were also outside our bathroom window (which has no curtains). Please find photos attached. It is important to note that ours was the only room that was boxed in by these structures and again, they did not give us even a warning about it. Much less try to repair the damage done to our last day of holiday.||When we brought this up, the manager Guillermina was completely unhelpful and arrogant. She offered no reparations or solutions, not even a bottle of wine or lunch, for our trouble. Another member of staff made the unhelpful suggestion of enjoying the hotel’s common areas — as if that is any comfort for not being able to use the room we paid for.||Food is average at best. Most of the reservations they suggested were also for average restaurants which totally lacked any ambiance. And once again, Guillermina made us feel like suggesting and booking places for us was a massive inconvenience to her. We know for a fact we are not the only guests who had problems with her bad attitude as it was a conversation point between us guests at the pool.||The highlight of this hotel was Melina, who was the only staff member who was helpful enough to even attempt to get us a reservation in order to make amends for the room situation. We are sincerely grateful for her trying to save our holiday. We would never return to this place - not so much for the event situation, but for the hotel’s lack of attempt to make any reparations or acknowledgement...

We absolutely loved Estancia Vik. If I had known how fabulous it was going to be I would have stayed for two weeks!!||||I've been to many five star "luxury places" around the world but this hotel is unique. The property is breathtaking, rooms decorated with fascinating art without sacrificing any comfort or amenities, and activities plentiful. I really did feel as if it was my home instead of a hotel.||||As an experienced equestrian I thoroughly enjoyed the riding opportunities. Horses were very well trained and maintained beautifully. (In fact I think they live in horse heaven on the property) The staff went out of their way to make sure I was able to ride at my level and I was never stuck in a beginner group. A special thank you to Carlos who put up with hours of discussions about horses in my terrible Spanish.||||The staff could not be more lovely and accommodated every need both big and small with grace. Thank you to Lara for tirelessly answering my many emails as well as to Guadalupe, Bruno and Claudia for helping to take such good care of us. Restaurant suggestions were great, drinks brought to us while we played pool in the living room, milk brought in a pitcher to my refrigerator so I could enjoy my morning coffee on my porch .... etc ||||If I had to find a fault it would be that the website does not even remotely capture what it is like to be at the property. ||||I can't wait to...