Dong Nai Hotel — Hotel in Biên Hòa City

1 STAR FOR THE TERRIBLE SERVICE I had a booking from September 18th to 20th, 2024, at Dong Nai Hotel, and my experience was far from satisfactory. I arrived around 11 a.m on 18th september, and I understanding that my room was not yet available as someone who works in the hospitality sector, I was initially fine with the wait. However, the service I received was subpar. When I asked the receptionist (the girl name is Nhi) if I could change clothes in a different room, she directed me to the public toilet. Upon arriving at the toilet, I was shocked to see a security guard inside, and the space was cramped and completely unsuitable for changing.

I politely requested if any unoccupied room, even if not yet cleaned, could be made available for this purpose, but the receptionist was unhelpful and spoke to me in an unprofessional and disrespectful manner, which felt more appropriate for a market stall than a hotel.

Later, at 4:55 p.m., after returning from my work shift, the service worsened. The male receptionist, who appeared unprofessional, fat body dark skin with big face (no name tag), completed my check-in without providing any basic information about breakfast times, the location of the breakfast area, or any other details I might need. When I inquired, his response was rude, even suggesting I file a complaint on social media if I wished.

Considering the price I paid, I expected much better service, including a welcome drink, which was also missing.

I sincerely hope these issues are addressed to prevent future guests from experiencing similar problems.

Thank you for...

1 STAR FOR THE TERRIBLE SERVICE |I had a booking from September 18th to 20th, 2024, at Dong Nai Hotel, and my experience was far from satisfactory. I arrived around 11 a.m. and, understanding that my room was not yet available as someone who works in the hospitality sector, I was initially fine with the wait. However, the service I received was subpar. When I asked the receptionist (the girl name is Nhi) if I could change clothes in a different room, she directed me to the public toilet. Upon arriving at the toilet, I was shocked to see a security guard inside, and the space was cramped and completely unsuitable for changing.||I politely requested if any unoccupied room, even if not yet cleaned, could be made available for this purpose, but the receptionist was unhelpful and spoke to me in an unprofessional and disrespectful manner, which felt more appropriate for a market stall than a hotel.||Later, at 4:55 p.m., after returning from my work shift, the service worsened. The male receptionist, who appeared unprofessional, fat body dark skin with big face (no name tag), completed my check-in without providing any basic information about breakfast times, the location of the breakfast area, or any other details I might need. When I inquired, his response was rude, even suggesting I file a complaint on social media if I wished.||Considering the price I paid, I expected much better service, including a welcome drink, which was also missing.||I sincerely hope these issues are addressed to prevent future guests from experiencing similar problems.||Thank you for...

This is good place of you are looking for a budgeted accommodation. You are getting for what you are paying. Breakfast is the highlight and the staffs are really friendly. Most of them speak good English. But they are very unprofessional. They asked us to check into a upper class room during the middle of our stay because they having some business meetings there. So we decided to check out but suddenly they said we don't need to move from our rooms.

The rooms are big and spacious. It can accommodate 3 people very easily. There is a fridge provided in every room and laundry services available on demand. Toilailatries are available here. AC was not working in my friends room but suddenly they shifted him to a...