Hoàng Gia Hotel — Hotel in Hà Nội

I booked my parents and grandmother into this hotel for 4 nights to attend my wedding.

Overall, we were a little disappointed. Other reviews state how clean the hotel is, but out of the two rooms, one was cleaned once during their stay, and the other was not cleaned at all. Towels were not changed, the bin was not emptied, and toilet paper was not refilled - my parents had to ask the front desk for more, which I think is ridiculous.

One of the rooms also did not have a window, which was not mentioned when booking.

The sink in one of the rooms also drained all over your feet when you used it, which was unpleasant.

The only upsides were the front desk staff were helpful, with booking taxis and the like, and the location was good.

I wouldn't book here...

Cực tệ, chưa xứng đáng là nhà nghỉ, chứ chưa nói đến khách sạn. Toilet cực nhỏ và dơ, không thể đi vệ sinh và tắm rửa. nhân viên không quan tâm đến những phản ánh của khách hàng. Phòng không cửa sổ, điện cúp lúc 4h sáng, muốn check out cũng không thể soạn đồ và ra khỏi phòng. Yêu cầu lễ tân hỗ trợ đèn, đến 7h sáng mới có người mang lên phòng. Đây là lần đầu tiên tôi đánh giá khách sạn 1* trên mạng. Nếu cho đánh giá số âm, chắc phải đánh giá "-5*"...

It's near to the airport 20 minutes far, location was updated in wrong direction. Nice room...