Ngoc Han Hotel — Hotel in Phường Nhà Bàng

Unfortunately. I think we were just unlucky.. Are room was on the ground floor. And unfortunately was not at all clean. There were dirty used tissues behind the bed. Dust everywhere. And mosquitos in abundance. To a point where we had to go to the night porter for help. Unfortunately he did not come and help sort the issue out. But gave us a can of powerful mosquito spray. To which at 12.0clock at night we had to spray. And then leave the room for a hour. Which was not much fun. When we had been travelling for 9 hours.. There also is no restaurant here. So morning coffee is a walk down the road... It's a shame as this hotel could have huge possibilities.. And if run a little bit better. And was cleaned to a reasonable standard it Coukd attract alot more customers.... In response to your message. I thank you for responding. But you question me as regards the the cleaning of the room.. The reason we looked behind the bed and wardrobe was quiet simply that all the mosquitos were comeing from behind these units. That's the reason why we had to pull these units out.. But the fact there was hair and dirty tissues goes to show that unfortunately your cleaners are not doing there job well.... And this shoukd be made a piroty knowing you have issues with mosquitos in the first place... Nobody enjoys sleeping in a dirty room

Pehaps it would be nice to have a coffee bar open in the morning for your customers before they set on another day of travelling. I really hope you find my remarks constructive. As I feel potentially you have a good...

IT was overall good for the prince. The aircon is cool, WiFi strong. Clean rooms. I Had a room downstairs and they allowed me to bring my bicycle inside. Some of the people working there...

CLEANED ROOM, BAD SERVICE. Phòng sạch, thoáng, rộng, trang bị đủ đồ dùng cá nhân. Bãi đậu xe rộng. Mình gọi đt đặt trước phòng 240k, khi đến k có lễ tân đón mà bảo vệ dẫn đi nhận phòng. Đến ngày trả phòng thì đòi 350k lý do phòng mình ở là phòng VIP, mặc dù mình không hề yêu cầu, bv giải thích là vì thấy khách đi ô tô. Nv lễ tân giải quyết thiếu chuyên nghiệp, bắt khách nghe chuyện mâu thuẫn nội bộ, gây mất tgian, ĐẶC BIỆT K 1 LỜI XIN LỖI (lỗi ở bv và nv) Điểm (-): cách âm không tốt,...