Oceanami Villas & Beach Club — Hotel in Phuoc Hai Township

Wouldn't stay again

Booked this place for 7 days to relax by the beach with my family and parents.

We checked in late in the afternoon due to our flight being delayed, check in was rushed as the buggy driver was not interested in providing any directions on how to use the facilities,Like turning on the AC. He barely helped with the luggage.

Considering I paid more than $180 dollars a night, it Would have been nice for the host to have the ac turned on prior to our arrival. Instead we arrived to a hot stuffy villa.

Service was slow and there are no convenient stores within walking distance. Our villa was situated quite far from the front entrance and cars can not enter the resort, you would need to wait for a buggy. Buggies take 10.min to arrive while you would be waiting in the scorching heat for your ride to Cary luggage in and out of the resort.

Management are slow and having family visit the villa was a hassle on busy days like Saturday and Sunday( parents who stayed with me went out during the day, came back late in the afternoon was denied access even tho we have stayed here for nearly a week)

We orderd food to be delivered to the villa, but Management did not allow the food to be taken to the villa, saying that they can not ensure the food safety. What a joke considering the host of the villa provided me the restaurant details.

Over all it was a very stressful stay for what was suppose to be a...

Luxury it is not, but Oceanami Resort is a good value accommodation along Long Hai beach. Caters mostly to the domestic, weekend group tour crowd from Ho Chi Minh City; from Tuesday to Friday we had this place almost to ourselves and it was eerily empty. A taxi ride away from sleepy Long Hai town and 30 minutes away from Vung Tau, you will likely feel stranded on the resort so be okay with staying in place before booking. Staff was attentive although English language levels varied. Good for kids and we saw several babies in addition to our's. Breakfast alright, lunch and dinner options tasty and everything very reasonably priced. Good massage at the spa, large pool suitable for lap swimming, modest fitness center. The beach itself wasn't great and no chairs for sitting on, perhaps because they would be washed away at high tide. If you go, definitely book the large Executive Suite (80 m2) over the tiny Deluxe room (23 m2), I'm glad we were able to switch at the property. Was strange that the room had absolutely no plates or utensils in the kitchen area, I understand they really want to discourage cooking in the rooms so you buy the resort food. Overall Oceanami was a good value for the price, but...

Poor Service!!! So terrible!!! I've make reservation for 1 villa 4 bedrooms before check-in date over a month. After that, sales man called me and informed me that they have a new rule, passenger cannot cooking, using kitchen in villa (????) or bring food into hotel. And I've asked her to cancel my booking. She is ok and ensure with me that she will send me an email confirmation about this rule, give me 2 options: cancel booking no fee or still stay there and receive a voucher 650,000 VND/villa. 3 days past, I've received nothing, I just reminded her again, and she continue to tell me the same "will send me email"... But 15 days after, when my check in will occur in next 3 days, I inform them that I will stay here to avoid any changes and want to have 2 more extra beds. We will go with 10 persons. One more time, They continue refusing help me, just only one extra beds can be adapted, another one should hire another room in another place in resort. I don't know what they are doing in their service, their business???? Very poor service and terrible operation. Cannot acceptable. I never never use their service again, and make sure that I'll also remind all my...