Mường Thanh Luxury Phu Tho Hotel — Hotel in Việt Trì

Basically, this is one of the better hotels in Viet Tri. However, they do not understand the meaning of hospitality and guest satisfaction. First of all, they only provide two small pillows in a VIP king room. Feels not comfortable. Then they did not make up the room after the first night for no reason. Moreover, they give you two small bottles of water, which is not enough knowing that the tap water is not drinkable in Vietnam. Also hard to get extra coffee if you need. No apologize from the staff when telling them. They just say that this is our standard and bla bla bla. To be honest, the standard is pretty low for the money you pay, even in Vietnam. Normally, I say "you get what you pay", but here you pay and get very little. But they called 12:00pm sharp to tell us to check out. My recommendation is to choose another hotel when going to Viet Tri. Not worth the money.

Về cơ bản, đây là một trong những khách sạn tốt hơn ở Việt Trị. Tuy nhiên, họ không hiểu ý nghĩa của the nao la dich vu tot và sự hài lòng của khách. Trước hết, họ chỉ cung cấp hai chiếc gối nhỏ trong phòng vua VIP. Cảm thấy không thoải mái. Sau đó, họ đã không dọn phòng sau đêm đầu tiên mà không có lý do. Hơn nữa, họ cho bạn hai chai nước nhỏ 330ml(con khong duoc chai 500ml) cho 1ngay , điều đó là không đủ khi biết rằng nước máy không thể uống được ở Việt Nam. Cũng khó để có thêm cà phê nếu bạn cần. Không he co loi xin lỗi từ các nhân viên khi nói với họ. Họ chỉ nói rằng đây là tiêu chuẩn của chúng tôi và bla bla bla. Thành thật mà nói, tiêu chuẩn khá thấp đối với số tiền bạn trả, ngay cả ở Việt Nam. Thông thường, tôi nói "bạn nhận được những gì bạn phải trả", nhưng ở đây bạn trả tiền và nhận được rất ít. Nhưng họ lai nho de gọi dung 12:00 trua để nhac check out. Lời khuyên của tôi là chọn một khách sạn khác khi đến Việt Trị. ...

Great food and clean room. Good maintenance. I had a great stay. However, the training was poor.||The receptionist stubbornly kept my original citizen ID card which was legally not required and allowed.||Even after I explained to him that he had no right to keep it but OK to make a copy of its for temporary residence register with the police. But he still said it was a must to keep the original one required by the Police even though I already pre-paid my whole trip. They did not ask for deposit tho.||I was so tired after the working day so just let him keep it. He promised to return it at midnight after registration but it did not happen as I was so tired and slept early.||Once entering the room, I called the hotline of Muong Thanh group. I told her the whole story and she strongly said it was mandatory to keep the original citizen ID card for locals and passports for foreigners for the registration with police and that's the regulation. I know well it wasn't but since they said the local police asked for so I had no choice.||A few hours later, she called me back saying that the regulation did not require the original one but just the personal info of the guest. And maybe the receptionist was in rush so he didn't have time to make a copy. And I replied I told her the whole story so well that I already explained to him what was the right way and argued with him in a soft way. She then changed to say that MT has 52 hotels so they couldn't train all well and I should empathize for them.||This isn't the 1st time this issue happening in a hotel...

Our family stayed in this hotel one week. We are happy we have chosen this hotel. It’s very modern construction and unique furniture. Very friendly and helpful staff.||Specially i want to note one receptionist who is very helpful and know English well. She helped us to solve all our request, it is Khanh Le.||The supervisor of houses keeping was care a lot if everything is good and we are happy staying there.||For breakfast they have various food to choose.||From the first minute till the last moment being at hotel, staffs were caring about us. It makes us feel special. Location of the hotel is also convenient....