Edensee Kega Beach Resort — Hotel in Xã Tân Thành

Upon first arrival and checking-in, I have a five star feel for this resort. We were treated to high tea in the afternoon between 2.30pm to 4.30pm and we enjoyed it.

My five stars feel slowly diminished when I realised that the water flow was trickling into the huge bathtub and it took a super long time for it to be filled. I informed the reception and the technical staff came to remedy. Their solution was merely “this is the normal flow.”

The electric safe was already locked upon check in, which makes me unable to keep my valuables inside.

On the last day of morning breakfast, the restaurant, which has normal buffet breakfast, did not have anything prepared. It became an ala-carte menu instead of a buffet style breakfast. From here, my 5⭐️ drastically dropped to 1⭐️.

Management has to inform customers of this change before should they want to change from a buffet to a menu style order. Customer’s expectations were not met at all and we were truly disappointed.

Saving resources perhaps due to low capacity is a good thing, but doing such change without informing customers is killing their business.

I am surprised that Management would rather save some money than to have more 5⭐️ review. This is most probably the first and only stay I have with Edensee and I will look out for other competitor resorts nearby who doesn’t resort to treating their customers like so.

My 5 stars review became a 1 star review at the end of this stay.

Due to the service recovery of the resort manager, I have changed to a three star...

This place is HORRIBLE! The room was filthy, at first I thought it would be a good resort but after me and my whole family had dust all over our feet! It tries to make it as if it is amazing and clean, but what is it like? Dirty dusty, musty, crusty, honestly the room's bacteria is infectious even my face flared up. The employees were utterly rude forcing money out of us at the dead of night! It was 1am and they kept pushing us for money then calling us at 7am in the morning just to slap bills at our face on the first day of our vacation. I am being brutally honest I cannot even tell you how much my family went through staying there. We had left the place and paid the bills but guess what? They charged us for missing items and we paid for them all. BUT THEN AGAIN they call us the second time charging us more for idiotic things like our hair dye ruining their pillows when my family haven't dyed their hair in months. We even have proof of them saying we ran away when we sent millions of Vietnam dong to them just for them to force more money out of us using utterly ridiculous excuses. Please do not reach out to me if you are the resort as I have argued such stupid arguments with you enough for the...

I had a wonderful experience at Edensee Resort, which offers a luxurious retreat with beautiful natural views and harmonious architecture. Every detail in the room was meticulously taken care of, combined with professional and friendly customer service, creating a complete vacation experience. The diverse dining options—from the lavish breakfast buffet to the exquisite dishes—further enhanced our satisfaction during our stay. In addition, modern amenities such as the swimming pool and spa also contributed to a fully relaxing experience here. Edensee Resort is truly an ideal choice for anyone seeking relaxation and elegance in every moment.||Special thanks to Mr. Huy, the manager, who enthusiastically guided us to nearby facilities. Thank you so much, and I wish Edensee Resort continuous growth and the maintenance of its...