The Rainbow Towers Hotel and Conference Centre — Hotel in Harare

So I booked into this hotel via a totally unknown booking website, not really knowing if my booking would actually pull thru, to the hotel. Well it did. I arrived before check in time, and whilst the receptionist mentioned it, she did not complain further, found my booking and gave me the keys ahead of time. Ok, maybe she gave me the only available room as I had specifically requested a nice view, but I got the back of the hotel with a view of the industrial site. That was not a happy moment. I also requested a feather pillow, but there was only hollow Fibre. The hotel is very clean, the lobby and the bar are very inviting, with a grand piano and lovely Christmas music piping in the back ground. My room is clean and well appointed, however..... Nothing but 1 bottle of water in the fridge... shampoo but no conditioner.... broken toilet roll holder AND a broken toilet seat, no soap dish in the shower, no waste plug in the basin. I do like the mirrored cupboard door, the nice hair dryer and the fact that they have installed a "South african" styled 3-pin plug. I do like that there is room service altho none of the menus in the hotel, have prices on show. So you have to ask, BEFORE you order, or don't complain! The staff at reception were friendly as one would expect of Zimbabwean people, as was the porter Douglas..... very colonial, in fact. I drove with a taxi, from the airport, thru the busy hussle and bustle streets of Harare, but my arrival at this hotel was stark in comparison. So peaceful, classical and old school. To top it, the rate includes breakfast, which I look forward to, and the rate was not a rush, at all. The biggest thing which upset me was the fact that I did not have hot water in my bathroom. On my first morning, I phoned for assistance, the technician arrived about an hour later, he managed to repair the toilet seat and toilet roll holder, quite nicely, however I experienced another cold shower on the second day. Al in all, a pleasant experience and I would recommend others to stay...

Hotel is beautiful in a way of architecture, build by Yugoslavian company and project was made by Yugoslovenian architect. That was the reason why we choose this place as we are Europeans traveling through Zimbabwe. Rooms are not clean, all halls in hotel are not clean, looks like they dont vacuum floors often. Sheets in room are dirty. There is no towels, or only one towel even if room is double bed booked for two persons. This kind of things are not so bad, it can happen everywhere. But service and reception is not helpful at all. I asked for towels the same day we checked in, but didnt get them till next day at evening! Service is awful! At the reception they told is its ok they will bring them, but after 4 times asking in 2days, they told me to call certain number apparently house service to ask them to bring them?!?! What the hell reception is for if guests have to call and organise with house keeping section??? Ordering drinks if you want to seat next to pool is a procedure for its self!!! Again in bar they tell you to go to restaurant to order it, and then you go to restaurant to order and then in restaurant they send you back to a main bar- so you find your self running around not knowing where to order 2 coffees!!!! And then again in restaurant I explained all for 4 times and then they suddenly realised- yes its their duty to take order!! Management obviously dont know how to deal with job! There was only one guy at reception who was friendly and helpful, the others didnt looked or behaved that way at all! Breakfast is waaaay overpriced- 30dolars per persone!for not good food at all! When we decided not to take breakfast receptionist asked us very improperly- where are you going to eat?? Insted of that question- he (employed in hotel) could recommend that there is 10dolars breakfast in hotels bar which is next to reception?!?(still not good food- but worth of 10dolars but not 30dolars breakfast for persone) Dont expect good service, way out of standard!!!! All in all bad experience. Not recommend...

Not accommodating to all backgrounds as a hotel should I stayed for one day one night because my flight was cancelled On the first day I had no issues but on the second day as I had seems as I had no luggage I was still in the same clothes I was constantly harassed by the customer relations manager and employees that she sent to me to harass me about my dress she was saying that it was revealing, however, you could not even see cleavage or my boobs and you could not even see my bum I asked if there was a dress code policy And she said that they just have a right of admissions and not a dress code policy and that they don’t have to have one However, if you’re going to restrict someone access and freedom from staying in the hotel you should therefore have a dress code policy so that you have the right to tell someone that they cannot have free freedom in the hotel or they can no longer stay there as they were doing My rights & freedom was taken from me in the absence of a dress code policy. The manager failed to apply policies appropriately and therefore discriminated against me. If what I was wearing was really an issue on the first day the matter would’ve been addressed and not on the second day. Hyatt Regency harare clearly has a dress code policy , if you even go on the website it’s there unlike rainbow towers so if you go there and you’re obviously wearing things listed on the dress code policy they have the right to tell you that you cannot enter the hotel or stay at the hotel but rainbow towers has does not so I do not understand why I was treated the way that I was to the point that I had to call a lawyer. I was so frustrated I honestly wanted take this further but I just feel like it’s a complete waste of time because I don’t even live in the country. All in all such poor service, if you want to exert your power over people put policies in place and apply them appropriately don’t just go around being bossy with nothing to back you because one day...