Anantara Stanley & Livingstone Victoria Falls Hotel — Hotel in Matabeleland North Province

⭐️⭐️⭐️⭐️⭐️ The most incredible hotel in Victoria Falls!

We stayed at Anantara Stanley & Livingstone during our honeymoon, and it was absolute perfection from start to finish. We were originally booked at Ursula’s Homestead but were upgraded to the main hotel — and wow, what a dream! Everything was 10/10.

The staff were exceptional, genuinely kind, and went out of their way to make us feel completely at home. The room was luxurious — spotless, beautifully designed, with an enormous, extra-king bed and stunning views over the private reserve from our balcony. We even spotted wildlife while enjoying our morning coffee!

Breakfast was another highlight — delicious and beautifully presented (I highly recommend the omelette!). The location was perfect too — close enough to town to explore, yet peacefully tucked away in a private reserve, offering the tranquility Anantara hotels are known for.

Every detail reflected the brand’s signature warmth and elegance. We couldn’t have asked for a better honeymoon stay — truly unforgettable and easily the best hotel in Victoria Falls.

Location is about 20 mins out of town which was perfect for us on our honeymoon and the hotel provided a...

Hoy es 18, la fecha en la que me pidieron esperar para recibir una respuesta a mi queja. Hasta este momento, no he recibido ninguna actualización ni solución concreta. Su falta de seriedad y compromiso es inaceptable. Today is the 18th, the date you asked me to wait for a response regarding my complaint. However, I have yet to receive any update or concrete solution. Your lack of seriousness and commitment is unacceptable.

Dado que no han cumplido con su palabra, procederé a publicar mi experiencia en plataformas como TripAdvisor y Google Reviews, detallando cada uno de los problemas que sufrí durante mi estancia: Since you have failed to fulfill your commitment, I will proceed to publish my experience on platforms such as TripAdvisor and Google Reviews, detailing each of the issues I experienced during my stay: • Falta de profesionalismo en la recepción: No respetaron mi reserva y me negaron servicios que ya estaban pagados. Lack of professionalism at reception: My reservation was not honored, and I was denied services that were already paid for. • Grave falta de seguridad: me robaron dinero de mi equipaje dentro de mi habitación. Esto es inaceptable y demuestra que el hotel no protege a sus huéspedes ni sus pertenencias. Serious security issue: money was stolen from my luggage inside my room. This is unacceptable and proves that the hotel does not ensure the safety of its guests or their belongings. • Cobros indebidos y prácticas deshonestas: Me hicieron cargos injustificados y, aunque reconocieron su “error”, nunca solucionaron el problema de manera adecuada. Unauthorized charges and dishonest practices: I was unfairly charged, and although you later admitted your “mistake,” the issue was never properly resolved. • Atención al cliente deficiente: Me pidieron esperar hasta hoy, pero siguen sin darme una solución. Poor customer service: You asked me to wait until today, yet I still have not received a solution.

Además, tengo y agregaré en mis publicaciones los correos donde ustedes mismos aceptan sus errores, incluyendo: Furthermore, I have and will include in my reviews the emails where you yourselves acknowledge your mistakes, including: • La confirmación de que no me otorgaron todas las comidas y actividades que ya estaban pagadas. The confirmation that I was not provided with all the meals and activities that had already been paid for. • El cobro indebido al final de mi estancia, que solo me fue devuelto después de que ustedes mismos admitieron el error en un correo oficial. The unauthorized charge at the end of my stay, which was only refunded after you admitted the mistake in an official email.

Estos hechos serán informados no solo en reseñas públicas, sino también a agencias de viajes y foros especializados en turismo, para que otros viajeros eviten pasar por lo mismo. This information will be shared not only in public reviews but also with travel agencies and specialized tourism forums, so that other travelers can avoid experiencing the same issues.

Aún tienen una última oportunidad para responder inmediatamente con una solución satisfactoria. De lo contrario, no solo procederé con estas acciones, sino que también exploraré otras vías para que se haga justicia por el mal servicio recibido. You still have one last opportunity to respond immediately with a satisfactory solution. Otherwise, I will not only proceed with these actions but also explore other avenues to ensure justice is served for the poor...

Well appointed boutique hotel not far from the town and falls. A beautiful refuge with lovely views and gardens. I loved the veranda and views from our room. The rooms are super spacious. The service very good. Breakfast included is very good and the seating and views magnificent. Relative to other More properties, we found this one to have high standards and amenities, but not quite as high or as personable as the others. The bathroom floors need a good scrubbing. The bath mat was brown with soil after getting wet on the floor. Bring shower shoes. Had it not been for these things, this hotel is a definite 5.

We were surprised the pricing of food and drink at the hotel and the area in general, to be as high as it is. I don’t know how this is justified given the challenged economy, except that of course the Falls are an international draw. Transactions are in U.S. dollars, but U.S. is not Zimbabwe’s currency; this was a first for us. So bring plenty of cash and/or find out whether ATMs offer U.S.currency.

All things considered, we had a lovely experience, and I recommend this hotel.

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