Brisbane Plant Nursery — Local services in Comet

I recently had the pleasure of dealing with Brisbane Plant Nursery, and I couldn't be more impressed with their exceptional service and top-notch products. From start to finish, my experience with this nursery was outstanding.

First and foremost, I was delighted by the nursery's responsiveness. Their staff promptly addressed my inquiries and provided valuable guidance throughout the entire process. They were knowledgeable, friendly, and willing to go the extra mile to ensure I made informed decisions.

Moreover, the level of service I received was truly commendable. The team at Brisbane Plant Nursery exhibited a genuine passion for plants and demonstrated their expertise by assisting me in choosing the perfect additions to my garden. They patiently answered all my questions and offered valuable insights into plant care.

In terms of pricing, I found Brisbane Plant Nursery to be extremely reasonable and affordable. The prices were competitive without compromising on the quality of the plants. It was a pleasant surprise to discover such excellent value for money.

When it came time for delivery, the nursery exceeded my expectations yet again. They promptly delivered the plants as promised, ensuring they were in excellent condition upon arrival. The plants were healthy, vibrant, and exactly as described. I appreciated their attention to detail and commitment to providing the best possible products.

Overall, I cannot recommend Brisbane Plant Nursery enough. Their outstanding service, responsive communication, great prices, and delivery of high-quality plants have left me thoroughly impressed. If you're looking for a reliable and exceptional plant nursery, look no further than Brisbane Plant Nursery. You won't be...

Very disappointed with the experience. I ordered a Japanese Maple from their website, which stated that the delivery timeframe was 1 - 5 business days but after 5 business days the order never arrived, and no explanation was provided. Attempts to contact them proved very difficult. Initial email enquiries did not receive a response, and multiple calls were never answered or called back. Only times I received a response was after emailing them and warning that if I did not receive a response by the end of the day, I would ask my bank to do a charge back on my credit card. I then received a text message saying that they would look into the matter, but days later I still had heard nothing. I once again sent an email warning of a charge back which got me a vague answer that the ordered had been shipped and was on schedule, but they couldn't say when it would arrive. I asked for an estimate on the delivery time or else I would consider cancelling the order. They never responded, even after multiple follow up messages. A week after their last response and 3 weeks after I had ordered the tree, I received an email saying that the order was cancelled at my request and a refund was provided. I have no idea why it was so hard for them to respond to me properly, especially when most of their reviews say they their delivery is fast and they have great communication. Although, I do note that when ordering from their website, you receive an email offering you free expedited delivery for a review (even before you receive the order), which might explain the high levels of...

Requesting a five star review, in exchange for express delivery, as soon as I made an online order was the first red and unethical flag we received from Brisbane Plant Nursery. Unfortunately it just got worse for us from that point. We purchased over $1000 in plants. There was delayed delivery, two missing trees, one incorrect plant, and then weeks of back and forth to try and get our two missing trees delivered and the incorrect plant picked up. In the end we requested a refund which they agreed to via text but then didn’t process. We then had to open a case with afterpay which was a major hassle but they sorted it in the end even though they got no response from Brisbane Plant Nursery. The incorrect plant is still sitting on our doorstep waiting to be picked up, a month later. The whole process was a massive mess and expense. They don’t answer their phone, only text, then we got ghosted when they knew they had messed up. I was patient throughout and understand things go wrong but this business’ fundamental issues negatively impacted us. And now the trees we did get from them are dying. An expensive lesson for us! We recommend not purchasing plants and trees from Brisbane...