Mount Buller — Local services in Hume

1st We paid entry fee not cheap,fair enough nothings cheap these days,then upon going to toboggan area for the kids to have fun found out we can’t use our own previously approved by Mt Buller staff,our toboggan sled was no longer allowed,as their rental shops were not making MONEY!!!, upon asking the staff manning the toboggan area she said we had to go and hire, I protested to her calm manner, as she was nice and saw my conversation was respectful and to the point,she even agreed, and urged me to complain in to the the management in writing aggreed it was a scam to make extra MONEY!! SCAM THE KIDS THE AUSSIE WAY!! AUSSIE AUSSIE AUSSIE OINK OINK OINK 🐷 she said we had to rent a tobbogan to enter the area to use it,year before the area for tobbogan area was free now they decided to charge entry fee to slide down from the designated slope From the rental shop, it was no longer free,many years it’s been free,from 2023 they decided to introduce forced $15 hire cost to use the dangerous poorly kept toboggan area it’s so dangerous and bad condition they added a forced waiver to protect themselves,OHS SHOULD go and investigate MT BULLER for neglecting its paying customers in fact the whole facility is Poorly kept and designed,it’s not family friendly at all danger lurking everywhere you step, shocking food prices not much on offer too,tired miserable aggressive looking staff been trained To deal with it,and at the restaurant we had some food which was not bad but but grumpy looking staff were not welcoming,just eat and piss off look almost ushering you out the door, so they can rip off more customers,from your table you paid for, To may negatives to mention,don’t forget the bus drivers all agro and pumped up whinging yelling at foreigners to make a line who are waiting around for the driver to be ready, The staff of this place must be a reflection of Of their managers or owners, Hey Mt Buller there are rules and regulations,show respect to paying customers don’t rip off your customers as they pay your wages and help you have a job,don’t provide Dangerous unplanned services,don’t money grab,disgusting place,and horrible experience For my family,and all we heard is many other families not happy also,I’m an Australian! And am disgusted how Australia is being run With greed and scam all over from most tourists Attractions to holiday destinations,low IQ governments officials should wake up and smell the crap being forced upon mostly good people, the corrupted government and the tourism authorities are trying to influence stupidity into its citizens and tourists to spend more money no matter what, safe or not,go overseas and see how life is much fairer more on offer for your money in many ways,overrated under quality standards welcome...

While there were enjoyable moments, I encountered a few concerns that I believe need to be addressed for a better visitor experience.

Ticketing Staff: The ticketing staff left me a bit disappointed. When I picked up Ski School tickets for my kids, I asked them about the assembly point, but they seemed clueless and couldn't provide the necessary information. It would be great if the staff were better informed and able to assist visitors with such queries.

Car Park Staff: I had a not-so-pleasant encounter with the car park staff. They were a bit rude and didn't let us choose our preferred car park. It's a shame that they weren't more flexible and approachable. I understand there were many cars getting in, but they didn't need to be rude.

Slope Conditions and Safety: The Howqua slope was a big letdown. It was icy, bumpy, and seemed like it hadn't been groomed properly. Many people were struggling and falling on their way to the Howqua chair. Unfortunately, my wife had a collision with someone, resulting in cuts on her hands. It was quite upsetting and could have been avoided if the slope had been closed or better maintained. To make matters worse, when we approached the ski patrol station, they seemed overwhelmed and too busy to provide proper care. They merely handed us a couple of bandages without even offering to help clean the cuts. It was disheartening and left us feeling neglected during a moment of distress.

Ski Lift Queue Management: Another issue we encountered was the lack of staff to manage the queues for the ski lifts. The queues were often congested with an excessive number of people. It was disheartening to witness instances of queue jumping and abuse of the single/ski school queues. A more robust staff presence, coupled with clear guidelines and enforcement, would greatly improve the flow and fairness of the queue system.

Overall, while there were some enjoyable aspects of the time at Mt Buller Ski Resort, these concerns did impact our...

I recently spent 3 nights at Mount Buller, and it was an absolutely wonderful experience from start to finish. If you are looking for the perfect destination to enjoy skiing, snow, and breathtaking alpine scenery, Mount Buller is without a doubt the place to be. The ski slopes were incredible – well-maintained, with options for both beginners and experienced skiers. I had the chance to enjoy the snow in different ways, and every moment felt exciting and memorable. The instructors and staff around the resort were friendly and supportive, making the whole skiing experience even more enjoyable and stress-free. Beyond the skiing, the overall atmosphere of Mount Buller is magical. Waking up to snow-covered views, crisp mountain air, and the peaceful alpine environment made the stay unforgettable. Spending 3 nights there gave me plenty of time to explore, relax, and truly enjoy everything the mountain has to offer. Even just walking around the village was an experience in itself, with plenty of cozy spots to eat, relax, and take in the beautiful surroundings. Mount Buller is the perfect combination of adventure and relaxation. Whether you’re there for skiing, snowboarding, or simply enjoying the snow, it offers an experience that stays with you long after you leave. I would highly recommend it to anyone planning a winter getaway – it’s truly a place worth visiting and one I would love to...