Waterfall Cottages — Local services in Margaret River

We booked in for 5 nights in June 2022, stayed for 3 of those and that was a night too many. Firstly - the owner had CLOSED THE PLACE DOWN for 6 weeks, failed to advise us and had a caretaker in place. We found that out only after we had tried to contact her because the dvd player wouldn't work and spoke to him instead who said he couldn't help with anything electronic/electric. He was just there to answer the phone. So, no dvd watching or listening to cd's. Internet connnection through the supplied tv was non existent so free to air tv only. The place smelled atrocious requiring us to leave the front door open for fresh air, bugs and spiders etc. Three was an odious smell from the fridge. Missing flyscreen on the one window you could open - and oh yeah - that was gaffa taped shut - which didn't stop the bugs, spiders etc. The mattress is in serious need of replacing as it was saggy/sunken. After 3 nights we were barely walking. Same situation with the 2 seater lounge seat. Even after putting 4 pillows on that couch, you still couldn't sit upright. The foam is worn out and needs replacing. The 2 outdoor wrought iron chairs were bare of cushions/ padded seating. You had to sit on the iron rods. We had to request to borrow a broom to sweep the floor as it wasn't provided. Lighting in the bathroom was very, very dim. We told the caretaker we were leaving and why. He told us to email the owner. We told him we left a 2 page list on the table for her. Now - 5 days after leaving, we have not had either a response or an apology from the owner. Would not recommend staying here....

Didn't even get to stay!

Booked online a Studio Cottage, called ahead to ask for a porta cot for our 19 month old and was told that they don't allow children, after reviewing the information on the website about Studio Cottages, it would seem a bit contradictory the information provided.

Studio Cottage (Waterfall Cottages Website) paragraph 4: The small cottage is another option for couples who want more space and a wood fire, for twin share accommodation or for small families without toddlers.

paragraph 6: Two luxury spa cottages are also available, with stunning lake views for couples such as honeymooners who wish to indulge themselves. They are also an option for families with one or two young children who don't want two storey accommodation.

The lady I spoke with was insistent that she refund our money and would not even offer us any other options! I've stayed there before and mentioned this to her and her response was 'well that must have been before you had children'!

Image if I had not called ahead and drove all the way to Margaret River from Perth, only to find we were without accommodation!...

Booked online a Studio Cottage, called ahead to ask for a porta cot for our 19 month old and was told that they don't allow children, after reviewing the information on the website about Studio Cottages, it would seem a bit contradictory the information provided. ||||Studio Cottage (Waterfall Cottages Website)||paragraph 4:||The small cottage is another option for couples who want more space and a wood fire, for twin share accommodation or for small families without toddlers.||||paragraph 6:||Two luxury spa cottages are also available, with stunning lake views for couples such as honeymooners who wish to indulge themselves. They are also an option for families with one or two young children who don't want two storey accommodation.||||The lady I spoke with was insistent that she refund our money and would not even offer us any other options! I've stayed there before and mentioned this to her and her response was 'well that must have been before you had children'!||||Image if I had not called ahead and drove all the way to Margaret River from Perth, only to find we were without accommodation!...