FoodWorks Bottlemart Edenbrook — Local services in Melbourne

My husband purchased a packet of cigarettes 10 minutes ago, he walked outside the store to find the packaging crushed and damaged at the bottom, resulting with 4 cigarettes inside broken and crushed. He walked back into the store within 60 seconds to report the faulty item, and requested a refund/exchange. The owner refused to replace the damaged packet and also refused to refund the faulty product. She offered a $3 partial refund, when the cost of the 4 damaged cigarettes which we had paid $4.60 (pro rata). We had been loyal customers spending around $200 per week in this store trying to support small business since it opened, however we will now take our business back to Coles where they do not sell damaged goods and provide some level of customer service. Customer service goes a long way. You will have nobody to blame but yourself when you join the long list of folding retailers. A shame as we love supporting...

UPDATE: I was refunded for this portion of my order and the store has responded to my review. I'm happy with how they've handled the issue I raised, and can understand how the issue occurred given the mould was well hidden within the bag. As I saw it before eating the product, no harm done at the end of the day. Hopefully they can keep an eye on this kind of product going forward and pick it up earlier. Changed my rating to reflect the store's response.

Shopped from here every now and then, both in person and via delivery apps. Bought a bag of cheese today (along with a few snacks) from here on Ubereats. My cheese, despite being within date, had a chunk of...

Milk has been off twice on purchasing from here within the last week. Zymil 1 litre .. carton looked expanded on both occasions but hubby wasn’t aware until l told him, we live directly across the road so it wasn’t sitting in a car or anything after purchase. I called to explain to them that there’s obviously an issue with how they are storing or how long they are letting it sit beforehand but the lady insisted she does it herself and it’s stored immediately in the fridge. She was more defensive then apologetic so we won’t be buying milk from...