AEON Mall Sen Sok City — Local services in Khan Sen Sok

I recently had the pleasure of visiting a Japanese renowned department store AEON SEN SOK and was absolutely thrilled with the overall experience. From the moment I stepped through the grand entrance, I was captivated by the elegance and charm of the establishment.

First and foremost, the layout of the store was impressive. The spacious aisles and well-organized sections made it effortless to navigate through the different departments. Each floor was dedicated to specific categories, allowing for an efficient and enjoyable shopping experience. Additionally, the bright lighting and visually appealing displays added to the delightful ambiance.

The variety of products offered was truly remarkable. From high-end fashion brands to affordable everyday essentials, the department store catered to every individual's taste and budget. The diverse range of merchandise, spanning from clothing, accessories, cosmetics, home decor, electronics, and more, left me spoiled for choice.

What truly set this department store apart was the exceptional customer service. The attentive and knowledgeable staff members were always readily available to assist with any inquiries or concerns. Their friendly demeanor, coupled with their expertise, created a warm and welcoming atmosphere, making me feel valued as a customer.

Furthermore, the department store's commitment to cleanliness and hygiene was commendable. Sanitization stations were conveniently placed throughout the store, ensuring a safe and hygienic environment for customers. This attention to detail greatly contributed to my peace of mind while browsing and shopping.

It is worth mentioning the delightful in-store experiences provided by the department store. From interactive product demonstrations to fashion shows and beauty workshops, there was always something exciting happening to keep me engaged and entertained during my visit.

Last but not least, the department store's convenient facilities were a definite plus. Its well-designed fitting rooms made trying on clothes a breeze, and the relaxing seating areas provided a momentary respite for tired shoppers. The presence of various dining options within the store also ensured that I didn't have to venture far for a delicious meal or quick snack.

In conclusion, my experience at AEON SEN SOK department store. The impeccable layout, extensive product offering, exceptional customer service, commitment to hygiene, engaging in-store experiences, and convenient facilities all contributed to an unforgettable visit. I highly recommend this department store to anyone in search of a complete...

In response to the original review, I have made the following edits:

I received a call from a Samsung Cambodia representative to offer a resolution to the issue I encountered with their company. I am a happy customer now! As a result, I have decided to purchase my next air conditioning units from Samsung. (Original review) DO NOT BUY Samsung Electronics at AEON 2 if you don’t want to go through painful experiences like mine.

I expected reliable service from big names like AEON and Samsung, but what I received was excuses, empty promises, and complete unprofessionalism.

I purchased a display model of the Samsung Frame TV (65”) from AEON 2 on the first floor for around $1,000. It came with a free soundbar and a white decorative frame. As someone who paid a premium for a TV that doubles as wall art, I was genuinely excited. But that excitement quickly turned into a nightmare. The day after purchase, a salesperson informed me that the white frame was not in stock. I was told I had to wait for an order from Thailand due to border closures—information that should have been disclosed before payment. With Cambodia’s strict “no refund” policy, I had no choice but to wait.

Three months later, the frame was still unavailable. When I pressed for answers, the salesperson refused to connect me with his supervisor and offered no timeline. Only after repeated complaints did he suddenly “discover” that a brown frame was in stock—a detail he had never mentioned before.

Even then, the delays continued. Each day brought a new excuse, and I had to follow up constantly. Despite offering to cover delivery costs myself, the company failed to meet its promises. Frustrated, I gave them an ultimatum: deliver that day or I would escalate my complaint to Samsung Cambodia. Unfortunately, even Samsung’s local representatives proved unhelpful.

Let me be clear: I am not writing this out of malice, but to warn others. This kind of misleading promotion and poor customer service should not happen with a global brand like Samsung. While I still enjoy some Samsung products I own, I will never again purchase from AEON 2’s Samsung booth—and I will advise my friends and family to avoid them as well.

Think twice before buying Samsung...

Aeon Mall number 2 , Lets start with the food pavilion or food areas, Probably the most disappointing part ,compared to Aeon Mall number one, With Aeon Mall number 2 Sen Sok City is you only have 1 place to pay ,you pick your food or drinks out from dozens of places to eat then take your ticket to a single booth to pay ,if its busy the line is very long ,now the problem is everyone knows the price of the items they are buying ,but wait in line some times for up to 10 minutes, when they final get to pay for their food is the time them to decide to open their handbags or wallets and start looking for the money ,when i have been waiting in line I've opened my wallet got the corrct amount out or the nearest i have ,this line takes ages when busy ,with Aeon Mall number one each food vender has their own place to pay ,so you are served very quickly, Both Aeon Malls have a movie Theatre ( not open 1/06/20) because of Covid19 but when open the movie Theatre at Aeon Mall number 2 Sen Sok City the movie Theatres have no safety hand rails going up the stairs so if you are older nothing to hold onto when climbing the stairs but Aeon Mall number one has hand rails for safety reasons, why Aeon Mall number 2 hasn't i dont know , If i had my pick out of going to Aeon 1 or Aeon 2 i would always pick number 1 every time , Aeon Mall number 2 Sen Sok City, is rather a huge disappointment compared to Aeon Mall number one, Another thing Aeon Mall number 1 and 2 and all other other malls in Cambodia is they only sell ,stock build to suit asians as in small evèrything, The chairs ,tables at all restaurants and food pavilions are so small ,the shops only sell clothes ,shoes ,for asian sizes ,these malls are almost useless if you are a normal or extra large size European, take me an Australian guy, can't buy any shoes in Cambodia for my size 48 in Cambodia most shoe stores stop at 45 a few go to 47 ,clothes are the same size XXL in asia would fit a child only from All European countries ,so i like most expats and tourists in Cambodia have to buy online from America or Australia, my shoes cost around $100+ to import, I'm not sure on these facts but i think Aeon Malls are Japanese owned so evèrything is for Japanese...