Thousand Islands Bridge Authority - Canada — Local services in Leeds and the Thousand Islands

I am writing to express my dissatisfaction with the service provided by some employees at the Canadian side of the Islands tollbooth. Specifically, the staffing seems to lack education on effective customer communication. It appears that the frustration evident in the attitude of employees stems from issues with EZ pass travelers. I acknowledge that EZ pass can be problematic, with inconsistencies in its transponder system. Nevertheless, this does not justify rudeness.

I apologize that the value of your education is not reflected in an improved quality of life, where financial means and technological conveniences, such as automated gate openers, do not lead to a life confined to a small, closet-sized space for...

Dumbest toll booth I've ever seen. We have Ezpass and waited for the arm to go up. When we rolled down the window and asked the guy in the toll booth why it wasn't letting us go he told us it's not an automated toll booth, you need to tell them how you are paying. He then pushed the button to open the gate for us. But before we pulled away he remarked "you ran three stop signs". No idea what he meant, guess they have invisible stop signs along with the sign saying it's not an...

We've have been coming up here for the season may through August for over 40 years. We always buy the bridge pass. Can you PLEASE train your employees to not be trigger happy on their buttons...pushing and charging our easy pass, rather than our bridge pass. Sick & tired of...