Ordered March 6, 2024 #3054.
DO NOT ORDER FROM HERE.
Does not respond to emails, phone calls or messages on their socials. Absolutely ridiculous that there is no communication on the status of your order. They claim 17 to 25 business days for production but we are now 2 months in and nothing.
Reached out to Park Lighting on the west end as they have a showcase of their product but do not supply it and they said House Numbers Canada was having "staffing issues".
I've ordered just under $700 dollars and they don't seem to have a problem taking orders/keeping your money even though they are having problems.
The store front also does not exist (confirmed by neighboring business) even though on Google it says it is located and open at 20 Circle Dr #50, St. Albert, AB T8N 7L4.
Will be opening a dispute with my credit card company in the...
Read moreI ordered 4 house numbers from this company on Nov. 22, 2023, at a cost of $400.25. On Feb 4th, I wrote to the company enquiring about delivery time. I received a response on Feb 6 telling me that they’d be in touch with me when my order was ready for shipping. By Feb 22, I still had not received any indication of estimated shipping date, at which point I followed up to the email. I wrote that I would get in touch with my credit card company to ask for assistance in canceling the order. The next day, I received a response from the company telling me that they had canceled my order and had ordered a full reimbursement of the total cost of the order.
Although I am glad for the full refund of my purchase, I would never deal with them ever again given the lack of information that they provide to their customers concerning...
Read moreAlthough it took a while to get my house numbers, they looked great. We asked for a vertical stencil to place the numbers and they sent us a horizontal one. When I called them back, they sent a vertical one very quickly. The original stencil had spacing for the screw holes. I used them over the vertical stencil because the vertical one did not have the hole placement. I discovered after drilling, that the # 2 did not have the holes in the correct position, and had to re-drill them..Going to stucco, insulation then block and brick was a real pain for the wiring. It was difficult to get everything vertical. But the...
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