La Source Bains Nordiques — Local services in Rawdon

Was treated HORRIBLY! Yesterday afternoon my best friend and I went to stay at "Le Cheval Bleu" (LOVE Monique) for a girls night away from the city and she recommended we go to La Source and have a day at the spa and took the time and trouble to call them in order for us to get a discount. After approx 8 calls or so, ((none of which were ever answered), we had decided to take the 20 minute drive because now we had a recommendation and a discount and we presumed and there would have been a place for two people there. After driving on very graveled roads (my poor car), we finally arrived at the spa. Upon arrival we were greeted with a site that TERRIFIED me, the only entrance into the spa was an all uphill climb of approximately 50+ stairs, when I say it terrified me it's because I am disabled from a spine injury but I was so looking forward to going into the spa I figured it would be worth the pain and aggravation and just to sit in a nice hot bath. After several excruciating, necessary breaks to get all the way up, we were finally greeted by a young woman at the so-called front desk/bar.We smiled and commenced conversation , ( to no avail), we began to explain our situation and we asked if she received a call from Monique? To which she responded Monique who? and we proceeded to explain everything to her, pleasantly. She very abruptly and blatantly CONDESCENDINGLY, looked down her nose at us and said..."We have no room", with a tilted head and phoney smile. To which we tried to explain the information that we had for her. In which she cut us off mid sentence and repeated herself..."Desole (sorry ), no room", to which I replied, " Is there????....", and with that same Cheshire grin and quicker than the bunny she wants to be, cut us off mid sentence and.....DISMISSED US! Ending the conversation with a "Goodbye now, you have a nice day", and turned " it's" back on us to ignore us completely and speak to another colleague. I have never been treated in such a disgusting and "holier than thou" manner. I expect somebody who deals with customer service and public relations to do so in an authentic, pleasant and acknowledging manner. We did not merit that type of treatment in any way shape or form and I wouldn't go back to this spa if I had a free pass for a hundred friends of mine. ABSOLUTELY DEPLORABLE! One last little footnote...... When we first arrived there we must have at least seen 30 individuals or so leaving the property.....NO ROOM...

I was hesitant in posting this review. My decision to do so is that I will gladly modify my review once I have had the full experience of the spa. Like all of their guests, you start the process by making a reservation. Right out of the gate, I had a problem. If you want one of their treatments it's mandatory you do so by phoning. It's impossible to do this online. I called and was told through the answering service to clearly leave a message detailing the service you are looking for. I left my message at 1:30. My request was for two facial appointments for the next day. My partner was going to be with me. At this time, I should add we are first time visitors to the spa. By 4:30 I still hadn't received a call back. I tried continuously calling always being asked to leave a message. One of my calls actually connected me to a live person. Now my fun really started! Sadly I'm unilinguel English. The lady I was speaking with had difficulty understanding my request. Because I was calling for two people, I got the impression the only concern the attendant had was that I was paying for two people, which I was. She painfully took my email address in order to confirm my booking. She must have screwed the address up as I'm still waiting for the email. My credit card has been charged for the two treatments. I want to believe my reservation has been made correctly. I promise to let you know after my experience tomorrow afternoon. I do wish I could converse in French, but the spa needs to ensure they have staff on their phones that can understand English. As I was politely sharing my frustration with the overall situation, my attendent hung up on me! I couldn't believe I was living this but I did. I'm hoping for a better experience tomorrow. Thank you for allowing me to...

Although the place is beautiful, the rating is based on the staff. The only person who was friendly was the front desk/reception girl. Didn't get her name, but she was blonde. I'm the kind of person who will smile and nod to say "good morning" or "hello" or whatnot, but every staff member I did this to quickly looked down and away. A bit rude. ...

Beautiful spa! The snowy mountains add to the zen. No phones allowed, though it seems like this rule (if it actually is one) isn't followed considering other reviews have pictures from the baths/outdoor fireplaces. And it's a "whispers only" kind of place (signs every few feet reminding you to be silent). Staff is friendly for the most part. Not a fan of the random employees popping out of nowhere to give you hell if you made any noise above a whisper. It happened twice to my husband and I; we we're whispering into each other's ears, and he couldn't hear me over the waterfall so I ever so slightly raised my voice and BAM. Employee came to give me hell. Seems as though we were singled out as the only ones getting warnings; every couple was making noise/whispering. All I was doing was asking if he was ready to move on to the next bath or sauna. There was a group of 4 in their 50-60s who, ever time they got into the cold baths, would scream. And not a single employee ever said anything to them. On the plus side, locker rooms are kept very clean. We didn't eat the food. We had asked for a menu, and were told that we couldn't see it unless seated... but every single table and seat was taken, so we just left. Will be...