Best Buy — Local services in St. John's

Edit:

I got a response from them less than 24 hours after I posted this review. Moving forward, I got my PC on the 27th of December, and Chris was very professional. Made sure everything was in order and all my concerns were addressed before I left. There is one but I didn't raise it because I didn't want to drag this any longer than it had to. It's a relief to finally get my PC back in its new casing.

I didn't go to the link stated in the reply because I've tried that several times before. Online support only has limited capacity in handling these kinds of issues.

I am hoping that the team would realize that their service means more than just fixing PCs and gadgets. It's giving people access to livelihood and change their lives. The opening of doors to opportunities and fulfilled dreams because people have a working tool to use to show their skills. It's also the joy and a haven when you fix the one thing that makes them happy and have access to a temporary escape from the stress of the outside world. These are also the reasons why people are frustrated when their gadgets aren't repaired in a timely manner. One can understand days of no communication. But 2 weeks? That's 14 days of anxiety over what's going on with the PC. Honestly, it shouldn't be just one person who should correspond. Any one can step up, which Evan did so graciously and confidently one time, and I highly appreciate that.

I'm just glad I got my PC back, and this is over. I am hoping that I wouldn't have to come back there because this has been so long and everyone deserves a break from this issue.

If I could rate this zero stars, I would. They had my PC for 3 months now and it's still isn't fixed. First they said they needed a riser, so we got it. It took them more than two months to let me know that it's fixed. When I got my PC I couldn't use it because the video card wasn't secure. Worse, they used bubble wrap to keep it in place. We know bubble wrap has static and can ruin electrical components. What they said was it wasn't secured in the first place. If it was, this should have been flagged, but it wasn't.

Since they weren't innovative enough to put it back together the way I delivered it, I gave in and bought a $120 housing. They said since it's the only PC on the bench, it would take 72 hours. You can assemble a PC in 4 hours flat even if you're a beginner, but I let it go. Two weeks later I got a note saying everything's fitted okay and secured. They needed to do a stress test, which I'm okay with. 2 weeks after that message, still no word. I escalated this and emailed the store manager and the assistant manager, but got no response.

I have no idea how they run things, but this totally...

I had to go there twice in the last week. Each time I went the customer service was awful. I was returning 2 products. The first girl that served me huffed and puffed the whole time, kept pushing me to get store credit even though I said numerous times that I cannot do that. Solely because she didn't want to deal with getting manager approval for the return. It was very evident that she wanted nothing to do with serving me. The return never ended up working because I needed the card present. I don't carry my cards; they are all on my phone and the tap wouldn't work and they couldn't put it on my credit card.

So, I went back a few days later with my physical card. Another girl served me (she was much nicer than the first, but that's not saying much). I asked if it was ok to return a BestBuy Marketplace item here as well. She said "ahh...yes but it's really difficult and takes a while". What I realized after the process is that it was just time consuming on her part and wanted nothing to do with the process. Clearly just bothered that she had to do any work at all. I would understand more if they were busy and had a huge line up...but I was the only person in line.

I wasn't going to write this, but the experience was stuck in my head for days after and made me really not want to enter the store a second time. I considered refunding it via mail just to avoid going there, however, this was not an option due to it being an item for my...

UPDATE: After a similar experience yesterday, I've decided to treat this as a feature, not a bug. Again, I came to the store because a specific pricier item was listed as available. I wanted to see it and handle it in person, but if I liked it, I would have bought it.

However, when I took the tag to the counter, I was told that it was NOT in stock, but that I could order it. After trying a couple of workarounds, I left and ended up ordering it online from one of their competitors at a significant discount. If this store HAD had it in stock, I would have ended up paying more than I needed to.

So thanks to this store for being an excellent showroom for other online retailers. It's a great service that they provide. You can definitely save money by shopping here, provided that you actually make your purchases somewhere else.

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I used to enjoy shopping here, but it's gotten progressively worse since the pandemic. Opening at 11:00 is ridiculous.

More to the point, despite the item I came for being listed online as AVAILABLE for pickup I couldn't find it in the store. I spent at least fifteen minutes waiting in a central area, waiting for someone to offer to help me, but never got any service. This is indicative of the miserable service I've been getting at this Best Buy lately.

I threw down the other items I had planned to buy, and left the store in disgust. I suspect that I'd do better by shopping online in...