Jump+ Apple Premium Retailer (St. John's) — Local services in St. John's

The worst experience in my life with Jump+ since I buy mobile gadgets. I have a disability that does not allow me to use a smartphone; I can use only a tablet, and I need it for voice calls.

I decided to buy an iPad, which can cover all my needs. I had believed that "experts" from Jump+ helped me to make the right choice. I get into big trouble instead.

They sold me an iPad, which does not allow me to get voice calls, though I was waiting for two weeks for a model with cellular.

When I understood that I could not make mobile calls and my friends did not hear me via messengers, I came to Jump+. What did they do? They said "goodbye." Jump+ refused to refund, telling me it was impossible and that was my fault. Though I asked for a device for voice calling from the beginning.

After all, the manager from Jump+ recommended I come again tomorrow and discuss it with his supervisor. When I came back that evening at home (Aug 11), I understood it was the 14th day after purchase, and the next day I could not request a refund.

Now I have the "premium" device, which I cannot use. So, the "premium" apple reseller Jump+ works like that.

But the awful moment was when I tried to explain: if the device is only for Internet use, why does the microphone not work correctly for app messengers, and my friends hear me from very far (they barely hear me)? Jump+ manager answered: "I can hear you still. It works." Obviously, I am stupid, and my friends are too; We do not understand how Apple devices should work.

The worst experience, definitely.

Upd.

...claiming the iPad doesn't work, is simply untrue.

I did not say, "the iPad does not work." I said, "Now I have the "premium" device, which I cannot use." And there are some reasons which are I mentioned above.

Given the above, we do adhere to our policy that special order items are final sale once opened.

That is a remarkable point, which everyone who reads comments here about Jump+ should take into attention. And that is the reason I tell this story.

Because there are some unfortunate surprises inside iPad Pro. It is nonsense from Apple; the MOBILE device with a CELLULAR module does not allow phone (voice) calls simply via a mobile network. Now you need Apple ID and FaceTime instead of your phone number +1709... But ok, that is out of Jump+ staff's responsibility. However, guys, you still are talking about "WhatsApp (which now requires a subscription)." And I suspect it is incorrect information still because... I am opening the AppStore and see a couple of Apps from Surendra Kumar or Baris Gungor, NO!!! There is NO official WhatsApp. I google it, and, oh God, I am reading:

"However, there’s one platform that the Facebook-owned messaging service has not paid a lot of attention to, and it’s the iPad. So if you are someone who is tired of waiting for an official WhatsApp for iPad app..." (Aug 9, 2022)

I guess it is enough.

After all, I heard some ideas that marketing is all about emotions, not about goods. I came to Jump+ primarily for emotions because I could buy iPad in many places. I got negative emotions in Jump+, spent my $1,5k. And I am not going to continue.

It's better to avoid some sentences like "I can hear. So, It still works." or "It looks like you hit the device." (or something like that). Maybe it would be better to meet customer satisfaction trying to understand better what happened and how to help really. And then no any investigation is needed. Because I (personally) felt very uncomfortable in the shop. So uncomfortable, touching this iPad, I remember...

🔴🔴read this before you drop by PART 1🔴🔴

Part 2 contains more detail Store manager Dara is an extremely unprofessional, rude, and depressed young lady. Pretending to be an expert to dodge her responsibilities and push the customer back to Apple by using fabricated excuses. I totally understand they are extremely busy during holiday season but she never apologizes for their negligence although they are the one who forgot to provide proper service. She tried to make me feel guilty because I was bothering them for unnecessary work? Excuse me? I dropped my iPhone X in the morning for screen and battery replacement under Apple care warranty in the morning, they claimed to charge me $50 for screen because they don’t cover it , which would be fine for me even I have paid $200 for Apple care. I was really appreciated the guy helped me in the morning because he explained everything to me about the reason why they have to charge me for screen replacement and why battery replacement is free. When I return to jump plus to pick up my phone, I noticed that the battery health remain the same which means they didn’t replace it for some reason. I lined up again for the issue and she randomly walk into me asked about my problem impatiently, when I explained my case, she just told me it is software issue not hardware, battery replacement won’t change any problem. Apparently I didn’t accept her explanation. I insisted to get the battery replaced right away, she told me she has to restore my iPhone X for the battery replacement which is ridiculous because she wanted to charge me $200 for backing up the data. When I told her I don’t care about the data just restore the phone please, she immediately told me they don’t have battery in stock and it takes 5 days to order another one. She could have told me at very beginning to save time for both of us but her awkward face shown everything followed by escaping from the conversation and left me to another nice guy. Unfortunately, as a 9 years loyal customer of Apple her trick didn’t work for me, she thought she could fool me like I am first day Apple user and comprise me to give up on getting my phone fixed, too young too naive. I have to admire her “professionalism” as a store manager. If she could learn more about customer service and sales techniques from her other team members, they would love her poker face more. I’ll report this problem to their head office because I am done with people being fooled and paying unnecessary money for nonsense. Go to Best Buy or call Apple first, Real story and fight...

I’ve worked on the retail side (many years ago) and as a customer, I’ve experienced everything from extremely poor to exceptionally fantastic service from various businesses. I don’t usually comment or write a review, unless my experience is exceptionally poor or exceptionally great. For this review, not only was the service outstanding, but it was above and beyond anything I’ve experienced - and from two employees, Dara (store manager) and Gavin.

When I walk into a store, I can usually tell whether or not the employees are commissioned or simply salary. In a well-run retail outlet, the customer should never be able decipher between the two. In the case of Jump+ Avalon Mall, virtually every visit is a pleasure. I’m greeted upon entering. They give me a few minutes to have a look around. I’m then always asked if I need assistance. Sometimes, I’ll tell them I’m just browsing, but knowing I had no plan to spend money that day, Dara and Gavin have always taken the time to answer my questions. I’ve been in that store to also experience one customer who was beyond rude to the staff, in a situation that was clearly the customer’s fault (the customer is not always right). Yet Dara handled herself in a very professional manner, trying to appease the customer and using every effort to diffuse the situation.

Sometimes I browse. Sometimes, that results in a purchase. Sometimes, I’ve no intention of buying anything but still enjoy reviewing the latest products. Yet every time I enter that store, I’m treated like family. The technical questions are always answered and the service is always second to none.

Product trust is imperative before I make a purchase. Customer service is as important as product reputation. For me, I need product quality and good service. The fact that the products in that store are fantastic, and the service from Dara and Gavin are clearly above and beyond, means I would never consider shipping...