Connell's Furniture And Decor — Local services in West Grey

Kristin, Ryan and Staff at Connell’s Furniture and decor are very friendly and excellent to deal with. They have been so helpful every time we have gone to the store. Ryan and Kristen are both very quick to respond to messages to answer any questions we have. They really go above and beyond for their customers. We have bought a lot of furniture from the store. Great quality and amazing prices. We just recently bought a bed frame and mattress. It might have taken us two trips and a lot of jumping From mattress to mattress because they’re all so comfy and great quality. It was really hard to pick one, But Kristin & Ryan, we’re Great and answered all of our questions they really know their stuff. We’re happy to say we did pick one and we can’t wait for it to be in We will shop this store as long as they are open. Thank you, Kristin & Ryan for all of your help.

We highly recommend to anyone looking to purchase new furniture to check out Connell‘s furniture and decor. You will not be...

Update: it is now June 6th, and we have not heard anything about the ottoman since the day I originally wrote this review, May 1st. They promptly contacted us about the review to express their displeasure with it. They asked if we still wanted the ottoman (we said yes) and insisted it would still be any day now. Since then, more radio silence.

Original post: Ordered a couch Jan 2nd, quoted 2-4 weeks. By Feb 23rd, still nothing. They offered a free ottoman. Feb 24th, we had to pick a second couch as a substitute. They agreed to take our old couch before delivery. The new couch was finally delivered March 18th after being "stuck at the border" (no ottoman). However, they reneged on taking the old couch upon delivery, leaving us scrambling. The promised ottoman was to arrive "any day now"... still waiting as of May 1st. All updates required us to initiate contact, and now they've stopped responding about the missing ottoman. Very poor communication and...

Ryan & Kristin at Connell’s furniture are excellent to deal with and are so good at their jobs. I have been a customer of theirs since they opened. They always go above and beyond for their customers. I just recently bought a mattress from them and the first one didn’t work so they didn’t hesitate to bring me another model. If that one hadn’t of worked they were willing to bring me another one until they got it right. They care about their customers and make you feel like their family/friends. I highly recommend them and their staff are always there to help also. They are a small company that I would highly recommend. It is worth the drive to Hanover to get excellent customer service and Canadian made products at very reasonable prices. Thanks Ryan, Kristin,...