Csillaghegyi Strandfürdő — Local services in Budapest

Just had the worst experience at the Csillaghegyi Strandfürdő today. We are family of 4 with kids 4 and 2 years old. We got sold the family ticket (they asked for kids ages) only to be told that actually all but the sports pool is closed. Since our kids love water and have no problems with deep water we did not care at first. So we get to sports pool and are told we must have pool hats and that we can buy them if needed. So we go back and we are sold the cheapest possible shower caps for arm and a leg. We come back to the pool and the same life guard that told us to buy the caps tells us that we actually can not use the pool since our kids are to small and still use flotation devices for assistance (small swimming board and pool noodle). You can imagine the disappointment and tears at this point. Especially since the kids training in the pool were using exactly the same flotations devices as our kids. But for some reason its ok for them and not for us. After some arguing where can we then swim he calls his supervisor. And we are told by her that we were not supposed to be there and that we should leave. My heart was literally breaking as my son had crocodile tears on his cheeks looking at the water. At this point I was on the edge and we packed our things and went out. I have demanded a refund only to be told they can only refund the tickets and not the cost of the caps we were forced to buy. At this point I had it with them and after some harsh words they reluctantly fully refunded us. But the experience was incredibly stressful and it could have been easily avoided if they told us in the start we can not use their facilities or if they allowed kids to swim after they made the mistake. I will definitely not be coming back and will make sure to advise everyone in my circle to...

I visited this bath twice already (Dec 2019 and Jan 2020). Nicely refurbishment establishments, where the whole family can relax and enjoy wellness, spa and swimming facilities. The pools and wellness rooms are arranged on different floors. All floors can be accessed via stairs or elevators and you can purchase a variety of tickets depending on what takes you fancy. The top level Sauna World (with an outdoors panoramic pool, infra-, aromatherapy-, Finnish sauna and steam room, along with 3 thermal pools) can be visited by a combination ticket only. Children are prohibited to enter this area.

There is a children area and two huge slides for kids, they can also visit the wellness suit which has 3 pools, including one with underwater jets.

The outdoor pools are not in use during the winter. There is a huge indoor swimming pool on the ground floor. Swimming caps are obligatory here.

In general, the changing facilities can feel a bit crowded and the whole bath has a very peculiar layout due to the hilly features of the terrain. I can imagine that someone with disabilities or in a wheelchair will find moving around in here a bit challenging.

The bathroom floor in the changing room gets very littered with hair by the end of the day. Other areas and toilets were clean and well maintained. Visitors can park for free, there are plenty of places on one side of the building.

The thermal water supplied in the pools and also in drinking wells in its natural form. It has a moderate diluted mineral content (calcium, magnesium, hidrogen-carbonate) and...

My little daughter and me have visited this pool complex on weekdays. There were not so hot, so it was not much people there. The complex is big and has 2 outdoor pools and 1 indoor. 2 big Slides and indoor kids small pool. In all swimming pools the is a sign above says: only for swimmers.

We’ve been swimming with my daughter in one small outdoor pool. And the safety guard asked us not swimming there because she can’t swimming by herself. She was in swimming sleeves and she can swim perfect with them. She really enjoyed swimming together in big pool. On my question “where can we swim together?” He didn’t respond and just answered : “he doesn’t understand me” In swimming pool there were only 2 of us, we didn’t bother anyone. In the pool I’ve been near my daughter, so I controlled totally her and took all responsibility on me.

So I think we didn’t do any bad thing and safety guard had to be more polite with their clients.

Also it would be better to provide such place where parents can swim together with their kids.

Because I paid the same price as other people and also want to get a high quality of service and get relax of...