Sanghyang Indah Spa Resort — Local services in Banten

My friends and I (4 adults, 1 infant) booked a Krakatau Villa for two nights over a long weekend for a getaway from Jakarta. ||||Going into the trip, I had set my expectations quite low, as I stayed in the neighboring Carita Beach the year before and was less than pleased with the accommodation and surrounding beach area (pictures did not match reality...). ||||So, upon entering our villa I was pleasantly surprised to see everything was clean, new and well-appointed. The kitchen had been properly cleaned, as well as the fridge; the seating was still new and comfy and the bedrooms had cold AC and proper bedding. ||||The grounds of the resort are well-kept, but there isn't a real beach for you to go into, just a little lagoon area and then a sea wall where you can walk. The pool was quite nice and large, so even though there was a large crowd of people, it wasn't too crowded. ||||Breakfast had a good variety of choices. There is bread to make toast, an omelette station and traditional Indonesian food to choose from. ||||At check-in they provided us with 2 30-minute vouches for the hot spring spa (you receive 1 per day). We thought it was a little weird that a villa meant for 4 people only receives 1 voucher per day, but they let us take 2 vouchers on the same day so we could go together. They said 1 hour in the hot spring spa is IDR 200.000, which we all found quite expensive, so just used the voucher. The hot spring spa is really nice and relaxing, so definitely use the vouchers if you are given them. ||||On the first day, we were provided with a water jug, but it was already half empty. On the second day, we asked for a new one, however, they could only provide unbranded water or water bottles (they gave us 8). We took the water bottles, but were out by the evening. When we asked for more water, at first we were told that we couldn't, however, after more persuading, they provided us the unbranded water gallon we refused the day before, so we ended up buying our own water across the street. ||||Overall, we were all pleased with our stay at Sanghyang. If you're looking for a family villa in the Anyer area, I would definitely recommend this resort for a...

My friends and I (4 adults, 1 infant) booked a Krakatau Villa for two nights over a long weekend for a getaway from Jakarta. ||||Going into the trip, I had set my expectations quite low, as I stayed in the neighboring Carita Beach the year before and was less than pleased with the accommodation and surrounding beach area (pictures did not match reality...). ||||So, upon entering our villa I was pleasantly surprised to see everything was clean, new and well-appointed. The kitchen had been properly cleaned, as well as the fridge; the seating was still new and comfy and the bedrooms had cold AC and proper bedding. ||||The grounds of the resort are well-kept, but there isn't a real beach for you to go into, just a little lagoon area and then a sea wall where you can walk. The pool was quite nice and large, so even though there was a large crowd of people, it wasn't too crowded. ||||Breakfast had a good variety of choices. There is bread to make toast, an omelette station and traditional Indonesian food to choose from. ||||At check-in they provided us with 2 30-minute vouches for the hot spring spa (you receive 1 per day). We thought it was a little weird that a villa meant for 4 people only receives 1 voucher per day, but they let us take 2 vouchers on the same day so we could go together. They said 1 hour in the hot spring spa is IDR 200.000, which we all found quite expensive, so just used the voucher. The hot spring spa is really nice and relaxing, so definitely use the vouchers if you are given them. ||||On the first day, we were provided with a water jug, but it was already half empty. On the second day, we asked for a new one, however, they could only provide unbranded water or water bottles (they gave us 8). We took the water bottles, but were out by the evening. When we asked for more water, at first we were told that we couldn't, however, after more persuading, they provided us the unbranded water gallon we refused the day before, so we ended up buying our own water across the street. ||||Overall, we were all pleased with our stay at Sanghyang. If you're looking for a family villa in the Anyer area, I would definitely recommend this resort for a...

This was our second time staying here. During our first visit, although the building was older, the air conditioning worked perfectly in both the bedroom and the living room, keeping us very comfortable. This time, because we were traveling with our 14-month-old child, we chose to pay extra for a night in a newer building, hoping for a more comfortable and cleaner environment for our family to rest.

Unfortunately, the experience was far from what we expected. The floors were dirty, as if they hadn’t been cleaned properly. The garage was littered with dry leaves, there were many mosquitoes, ants appeared at night, and the promised four sets of cutlery turned out to be only two. The kettle was dirty, and most importantly, the air conditioning didn’t cool the room at all.

As adults, we might have been able to tolerate the lack of proper air conditioning, but our baby couldn’t. We were offered the option to move to another room, but with the amount of luggage we had as a family with a young child, this wasn’t a practical solution. When we checked the suggested room, it also had poor air conditioning, and the living room didn’t even have a fan or AC. Opening the doors for ventilation only allowed mosquitoes to come in and bite our child.

When we raised these issues with the receptionist, the staff simply stated that every villa has its own strengths and weaknesses. If that’s the case, why was the room we booked priced significantly higher? This experience was extremely disappointing and did not meet our...