Hizenya Tsuetate Kanko Hotel — Local services in Hita

We found a good deal on the web site, which included discounts for having proof of vaccines, plus coupons totaling ¥8,000. I think the coupons were part of the "Go To Travel" campaign. These coupons could only be used in Oita prefecture, by the next day. The hotel has a grand, luxurious appearance and feel, but also feels dated. After check-in, we took the shuttle bus to the outside onsen (about 5 minutes away). This was included in the price (I am not sure if it is actually owned by the hotel. There is a fee for people who are not staying at the hotel). This onsen was glorious! All the baths are outside, surrounded by trees and nature. The only caveat is that there were many stairs going down to the onsen. I did not expect that at all, and it was not easy on my knees (no problem for my partner). The other onsen in the hotel (there were two) also involved walking (it is as large hotel), and some stairs too. The floors in the onsen seemed more slippery than I remember any other onsen I have visited before. ||||Dinner was buffet style. Due to COVID restrictions, we had to get our temperature checked, and wear plastic gloves while serving ourselves (there was a box at the table, and a container for disposal of them). The seating was partitioned, and it was very comfortable. Even though it was a buffet, there were 3 choices for seating: 5:00 pm, 6:30 pm and 8:00 pm, with a 90 minute limit. The food was good, but my partner had to stand in line at a station for freshly prepared meat for 30 minutes. Breakfast was served in the same place as dinner. ||||We got a lower-priced deal, and our room was on the 1st floor. The hallway was a little dark compared to the other floors (which we had to access for the front desk/entrance to the hotel and to get to the dining area and the onsen). To me, there was a musty smell that my partner did not notice. The place is older, and it is right next to the river, and it was the middle of Japanese (humid) summer, and I assume not all the rooms are like this. There was a can of roach spray in the closet (which thankful we did not need!), and requests not to open the windows to prevent bugs from getting in the room. The sound and site of the river outside the window was wonderful. The beds (two twin beds) were comfortable and we got a good night's sleep. ||||It was my partner's 50th birthday, so we mentioned this to see if they had any thing special (even for an extra charge). They gave a card and a plastic rose (I think the rose was for the birthday), but said they did not have anything else. ||||The water pot already had hot water in it when we arrived. I appreciate that. They also had the kind of coffee in which you open the single pack, put it over the cup (good size, not tiny like some places) and pour hot water on it (like a one cup drip coffee- not instant). I often travel with these types of coffee packs as a lot of hotels in Kyushu only have instant coffee or none at all in the rooms. ||||The room has the standard yukata (there were 4 sizes in our room) which is common to wear to dinner or while walking to and from the onsen. Also, the standard amenities- toothbrush, hairbrush (plastic), shower cap, room slippers (not disposable) are in the room. Since it is an onsen hotel in an onsen town, we did not use the room's shower or tub. The onsen provides body soap, shampoo and conditioner. It seems these were all made with horse oil, which is popular in the area for skin care too. (We did not have it, but the area is also famous for horse meat). I just thought I would mention that as I am sure some people would prefer not to use it. One of the onsen was open all night. We did not use it in the middle of the night, but I liked having that as an option!||||There is adequate complimentary parking (you can drop your luggage off, as you might have to walk from the parking a lot just a little. I do think there is any access besides car (but I am not sure on that). ||||The hotel straddles two prefectures, Kumamoto and Oita. You can stay in either Kumamoto or Oita!||||Go for the included meal plan. There were no other open restaurants at the time of our stay, and nothing seemed to be in the area. ||||Besides the onsen, the staff were one of the best features of the hotel. Friendly and professional. All and all, to sum up, it is a great place, but it is not "new", which is typical...

I recently stayed at Hizenya Tsuetate Kanko Hotel and had a pleasant experience overall. Prior to booking, I had read several reviews mentioning that the hotel was old, which made me a bit concerned. However, I booked a renovated room (Non-smoking standard Japanese/Western room facing the river) and was pleasantly surprised that my room didn't feel old at all. There was also no strange odor, contrary to some reviews.

While the walkway did have an "old" smell and looked a bit aged, it didn't affect my stay as long as my room looked and felt modern. The view from my room was fantastic, and the comfortable bed and duvet allowed me to sleep well throughout my stay.

The hot spring was enjoyable, but it wasn't as large as depicted in the website pictures. I did find the overall price to be a little steep, especially since I had booked during a weekend and at the last minute. For two adults and two children with breakfast and dinner included, I paid 82,580 yen. While the meals were included, I found them to be lacking in variety, particularly the dinner. Breakfast consisted mainly of Japanese options. If I visit again, I would book a room without meals as it would be about 30,000 yen cheaper.

In conclusion, Hizenya Tsuetate Kanko Hotel is a decent choice, but the overall value for money is not great. The rooms are good, but the walkways could use some updating, and the meals could be better. If you're looking for a modern hotel experience, this might not be the best choice. However, if you're okay with a slightly older hotel and don't mind paying a bit more for the hot spring experience, this hotel could be worth...

Our group was greeted with a full team of staff plus the giant Kumamon at the entrance. Beautiful setting high up over the river in a quaint onsen town. My room was enormous. Two separate toilet and sink areas plus rotenburo. Loved hearing the river from my room. After checking in we immediately went to a rotenburo facility 5min shuttle ride from hotel. Beautiful place! Traditional feel, wooden walkways, five or so different baths. You can see all the water pipes from one of the windows, kind of interesting. We had dinner in a private room with a private chef that cooked up local cow on charcoal grill. There is the older onsen on one side of the hotel (kind of confusing to get to). It's big, has outdoor area too. The newer onsen facility just opened Oct 2016 and operates starting at 4pm. What an onsen wonderland. There was maybe 8 indoor and 8 outdoor baths (covered area). The water was overflowing onto the floor. One bath was super hot. The staff said it was 42deg but it had to be hotter. It was almost too hot to even dip your toes in. Fortunately it was right next to the cold pool. There is also a sauna room and massage chairs. The hotel has karaoke, arcade room, bowling, nightclub bar...a real resort setting but doesn't feel crazy. Lots of large tour groups stay here but didn't feel too crowded except when...