Eindhoven Airport — Local services in Eindhoven

Irecently had the displeasure of visiting Eindhoven Airport, and I must say that my overall experience was far from satisfactory. From the moment I arrived, it was clear that convenience and customer comfort were not top priorities for the airport management. Allow me to elaborate on the issues that made my visit less than pleasant.

First and foremost, the lack of proper transportation options from the airport terminal to the parking areas is a major drawback. After a long and tiring flight, I was dismayed to find out that there was no dedicated shuttle bus service available. Instead, passengers were left with no choice but to drag their heavy luggage through inclement weather and walk for an arduous 30 minutes to reach their destination. It is simply unacceptable for an international airport to disregard the needs of its passengers in such a manner.

Moreover, the absence of covered walkways or sheltered areas along the route was another frustrating aspect. I found myself exposed to the elements, battling rain and wind, while struggling with my luggage. It is inconceivable that a facility claiming to cater to travelers' needs would fail to provide basic protection from adverse weather conditions.

Furthermore, the lack of clear signage and directions compounded the already cumbersome experience. As a visitor unfamiliar with the airport layout, I expected comprehensive guidance to assist me in navigating my way to the parking areas. However, the signage was insufficient, leading to confusion and wasted time as I retraced my steps multiple times. This lack of organization only added to the mounting frustration.

In conclusion, my visit to Eindhoven Airport left a sour taste in my mouth. The absence of a shuttle bus service, coupled with the inconvenience of traversing long distances on foot with heavy luggage, made for a disappointing experience. The airport management should take immediate action to address these glaring shortcomings and prioritize the comfort and convenience of their passengers. Until these issues are resolved, I cannot in good conscience recommend Eindhoven Airport to...

It is a year ago that I had this experience so, to celebrate, I decided to write a review.

I was going to take the late evening Ryanair flight to Stansted to go home. I used to be a regular Ryanair customer and was never unhappy.

Having arrived early, I stood right in front of the gate. Behind me, the queue was gradually becoming longer.

When check-in time became closer there was no activity at our gate. The gate next to us was becoming more and more busy however. That is normal at airports so you wait at your gate.

Check-in time was about to close and still no activity at our gate so, eventually, some travellers went to find out what was going on but it was too late. The departure gate had been changed by the airport and was now closed. No indication of that change at our gate. A number of travellers were left stranded.

Ryanair obviously could not help. The airport provided no service at all, i.e. it was impossible to find someone to talk to.

I tried to get a hotel. Too late, all fully booked.

The airport was going to be closed for the night for cleaning so I was asked to leave at about 23:15.

Eindhoven Airport let me, a 79 year old man, sit outside on a bench, in the cold, in clothes that were not suitable as I was not prepared for being homeless, in the dark, completely alone, until early the following morning.

I did point out to the people who asked me to leave that sitting outside was not a good solution, with reasons why, but that made no difference.

Nobody thought of offering me a cup of coffee when I was sitting outside.

When I complained to the airport in writing about the gate change and my subsequent treatment, I received an arrogant reply that it had been my responsibility to check the gate change.

There's something seriously wrong with Eindhoven Airport's management. Not only with how they run the operation but also with their attitude.

I am a Dutchman and recognise the arrogance that some Dutch people think they can still maintain. It doesn't work with me and it...

Flying from and to here very frequently. Very small airport handling more flights than its capacity. On off peak hours/days it's pretty seamless, but there is nothing else on the positive side of things. Employees are untrained and the info they provide/the way they handle situations is not unanimous. As *A Gold, I'm entitled to fast track, some of the employees do not recognise it, others do and when they do not, they just ask around with no clear response, you just need to be tiring enough to them, so they give up and let you pass through (they think they grant you a favour, but they really don't...). Security is very slow and even though this normally is not an issue, when there are more passengers, the staff are creating a bottleneck by themselves. When boarding, the separation of boarding zones/lines is a mess. Sometimes they do not create the correct lines, other times they do not label the lines correctly through the screens and then other times the way the lines are placed is confusing for some of the passengers leading to people queuing in the wrong place. This would not have been such a problem if the staff just informed people that they are in the wrong queue and they should turn over, but they do not seem to care and would many times board non-priority passengers in the priority lane or would even let non-priority board together with priority. When you tell them about this, they are always going to reply with a generic "It is not my fault". And yeah, I mean who's is it then... Last but not least, I've always had the longest baggage waiting times here (yes way worse than Schiphol). Even though the number of flights arriving at the same time is low, they always manage to need around 30 or even more mins before they offload the first baggage. And of course, they do not care about the priority labels, neither do they have a baggage...