The Tip Shop — Local services in North Island

I love this shop and frequent it. Most of the staff are friendly. However today I had a bad experience with a staff member working there. My partner and I drove to the place, he stopped to dump recycling and I walked to the spot where you drop off unwanted stuff as I had a insect trap that was in good condition but we didn't want any more. As I approached the drop off spot, a male staff member stopped me and said in a very stern tone ' we don't accept walk-ins, you need to drive here.' I was taken aback. I said 'what's the point? I'm already here!' I really could not understand the rationale that people had to drive to the drop off spot. The man tilted his head towards the counter and said grumpily 'leave it here but for future reference, we don't accept walk-ins'. I put the trap on the counter and walked away. But I felt bad. Did he not get any training in customer service? I'd imagine WCC gives all their staff training! The way he talked to me...

Used to be good but they have now become incredibly snooty about what they accept, with no consistency across staff. Turned up today and they wouldn't accept items that were essentially brand new - so may as well sell on fb or take to the sallies. It's also clear from staff comments that some coveted or sought items never make it to the shop floor. Drop offs are also very inefficiently managed - watched someone walk to the drop off with only one item having already parked up - and they were told had to line up with all of the other 5 cars waiting...which makes absolutely no sense at...

I used to love this place and certainly love the concept. However the rigid approach of staff is creating unhappy experiences. I had trouble with car and could not open to donate goods so I parked and carried goods over. Cue long lecture. Today I took four high quality options that could generate high price but they would not take the fourth item. It’s a mission to get there and one does not want to take half of it away. Please be more flexible and consider the experience of your generous doners. A charity shop was delighted...