I visited this farm today with excitement to purchase my favorite Manuka honey directly from the source—a product I've enjoyed buying from Riverside Market for some time.
Unfortunately, my visit turned into a disappointing experience. As I was about to leave with my honey, someone who appeared to be the owner was mowing the lawn and passed very close to my car, resulting in both the front and side being covered in freshly cut grass. When he saw my car completely covered in grass clippings, he made a playful surprised expression rather than showing concern or offering an apology. I simply made a resigned gesture from inside my car and drove away.
The more I thought about this interaction afterward, the more upset I felt. Respect and consideration go a long way, especially toward customers who make the effort to visit in person.
It was particularly disheartening since I had made the effort to come all this way to support the farm directly. A sincere apology would have made all the difference. I'm sharing this review in hopes that no one else will have to experience something similar...
Read moreHighly recommended stop over for goodies to take home (Australia)! 🐝✨. Chanced upon Rod who kindly served us and he was helpful throughout (also gave us discount and a gift for purchasing a lot). There was also multiple payment options for overseas visitors (eg. PayPal, official online shop to use overseas cards, cash, etc).
Shop has very good selection of honey in different sizes, and a tasting section to try before purchasing. Good quality and nice tasting honey.
Favourite was the spicy honey, NZ artisan Honey collection (lavender, Manuka, thyme, clover) and of course 600+ MGO Honey!! 🍯 honestly happy with purchases and will definitely recommend to others.
Thank you...
Read moreWorst customer service ever first of all they couldn't find my payment 🙄 then I have to wait until we go into lockdown for it to be sent and then I pay $9 for shipping and only to get my tracking number when when I keep emailing and asking for it I have been more then patient. asking for my tracking number which I should have received sooner shouldn't be a big problem but the fact I have to ask is just wrong I am never buying from here again and I have tried to ask nicely just to get told I have to be patient I paid on sunday all I wanted was my tracking number its friday and you're giving it now...
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