eXtra — Local services in Riyadh Region

I hope this message finds you well. I am writing to express my dissatisfaction with an experience I recently had at your store. As a long-time and loyal customer of Extra Stores, I have always appreciated the quality of service provided. However, my recent visit has led me to rethink my continued patronage.

During my visit, I inquired about purchasing an iPad Air. After confirming the price with a salesperson, I proceeded to the cashier to finalize the purchase. The cashier informed me about an “Extra Care” warranty and insisted that it was mandatory to purchase this warranty for any Apple product. When I declined, I was told it was a company rule to purchase at least a one-year warranty with Apple devices.

I find this rule both unreasonable and counterproductive for the following reasons: Customer Loyalty vs. Competitor Discounts: Many customers, including myself, often choose Extra Stores over competitors like Noon or Jarir due to the reliable service and reputation you have built. Forcing customers into additional purchases, like an Extra Care warranty, diminishes the trust and goodwill we have come to associate with your brand. Irrelevance of Mandatory Warranties: Most Apple users replace their devices every 1-2 years. Requiring them to purchase an additional warranty, which may not even be utilized, feels unnecessary and burdensome.

Such practices could drive loyal customers away to competitors who offer straightforward purchasing processes without imposing additional conditions.

I kindly urge you to reconsider this policy and ensure your team provides a more transparent and customer-friendly experience. Customer satisfaction and trust should remain at the heart of your operations, and enforcing rules like this risks undermining that principle.

I sincerely hope you address this matter promptly. If this policy continues, I may be compelled to explore alternative stores for my...

I will give zero star if there is an option.

The worst experience I ever had in extra showroom in exit16 near IKEA

I went to purchase new iPhone 16pro for my wife as birthday gift But the sales team and cashier acting as they are giving product as free.

Its real corruption occurred me today that if I want to purchase iphone16pro they are forcing me to take warranty given by extra for 2 years (400sr) AS ADDONS

Otherwise they can’t provide me phone. (MAY BE THAY HAVE TO COVER TARGET FOR THIS MONTH)

This is a shady way to do business with these kind of behaviour

But sale and cashier team at last made me to purchase a stupid screen guard which cost 200sr

Even after I purchase phone along with screen guard they are not willing to give me phone because they want me to open my new phone from showroom and put stupid worthless screen guard at same time.

Its real forcebundling and I am really not satisfied with their service. This my last purchase from extra showroom and I will inform all my friends and Collegue its better option JARIR providing best customer support and service.

I want to inform EXTRA.. customer service and need an valid reason for this...

I bought an window A/C and has been scheduled on Sunday 21/9/2025 for delivery and installation. They did not show. The call center is useless although one should wait 30 minutes to reach a representative, who would only and randomly say: "If the technicians didn't come morning shift, they expect to show night shift". I had to go to the showroom, to surprisingly discover that my order of delivery and installation has been cancelled. Obviously, the showroom and installation department interchanged accusations. This is not an isolated mistake, Extra's poor service and lack of quality measures have rather been prevailing throughout years. My issue should not be happened, and when happened, the call center would have resolved their own installation department's mistake (without me going to the showroom) had this trader adhered to streamline policies and procedures, like amazon, for example. When one raises a negligence complaints to Amazon call center, the representative put you on a hold, then return back shortly to assure you that the carrier is definitely coming to you...