Casa Interior Design Pte Ltd — Local services in Singapore

Our renovation journey with CasaID ended on a positive note, though there were some bumps along the way. The project was executed efficiently, and their after-sales support was truly commendable. That said, we felt the design guidance could have been more proactive. In hindsight, there may have been a mismatch between our needs as first-time homeowners and our ID’s strengths, which perhaps leaned more toward project coordination.

What Went Well Timeline & Coordination: Our ID was reliable and kept everything on track, even finishing a month ahead of schedule. He also coordinated swiftly with subcontractors whenever issues cropped up.

Cost & Extras: Pricing was competitive, and the added freebies helped us stretch our budget in a few areas.

Design Support The process was quite hands-off. While our ID offered input when prompted, we often had to ask very specific questions to get meaningful advice. While most of our carpentry turned out great, we do have to highlight one example: we were shown a 60 cm shoe-cabinet sketch and a measurement on the tape for approval—which we later realised was oversized for the space and lacked functionality (read on to find out what happened next). A bit more holistic guidance on scale and overall aesthetic—such as surfacing practical considerations or alternative layouts—would have helped us make more confident choices.

Quality Checks & Handover Some issues were proactively rectified, but others—like paint touch-ups and small blemishes—required us to visit and mark them out ourselves. They were fixed promptly once flagged. Less pleasant was finding a stain in our brand-new toilet bowl after a contractor failed to flush properly; being asked to clean it ourselves felt disappointing for a handover, though we’re confident our ID would have sent help had we insisted.

After-Sales Care This was one area where CasaID truly shone. Even after handover, they continued to follow up with us—not just reactively, but proactively—to offer assistance after hearing about our experience. When we gave feedback about the lack of design guidance, they listened without defensiveness and shared that they were taking steps to improve this through internal training.

We also really appreciated their responsiveness when it came to making things right. For instance, when we raised concerns about the shoe cabinet, the team was quick to propose a refabrication—no pushback, no excuses, just a sincere desire to help us achieve our perfect home. That level of accountability and customer focus made a strong impression, and showed that they were invested in our satisfaction even after handover was done.

Final Thoughts CasaID delivers on timelines, coordination, and especially after-sales service. If you already have a clear sense of your design direction, they can be a solid, value-for-money partner who is able to help you realise the house you want. Just be sure to spell out your expectations early—such around the level of design involvement you’re looking for—to ensure a smoother experience from...

My wife and I would like to commend on Casa’s ID, Roger Wong for his stellar services rendered from conceptualising till the handing over of new home.

As new homeowners, we were cautious about the choice of interior designers and companies noting the spike of renovation nightmares shared in social media in COVID periods. As we chanced upon Casa Interior, we had betted on the sheer number of positive reviews and had Roger service at the get-go.

Planning Stage – From the beginning, Roger had been sensitive with our design concepts as well as making sure as new homeowners, we do not break the bank unnecessarily. His sound recommendations that help us keep within our planned budget while balancing with our ‘wants and needs’ for the renovation made it clear to us he understood our priorities. He was also very patient with us during material selection, even mitigating disagreements between me and my wife when we could not make up our minds at that very instance.

Building Stage - One of Roger’s strong points that shines would be his positive and deep-rooted relationship with his team. From the electrician, plumber, tiler to the carpenter – at every interaction and reno-progress visits we made, it was clear to us that he manages the team well. He had invested in building good relationship with his team which directly translated to quality work and keeping tight to the schedule. Another was his ability to understand our requests and provide ad-hoc solutions without much disappointment. Our BTO home was delivered to us on time and target. In terms of the overall product, we would let the posted pictures speak from themselves. 😊

Handing Over – We were very pleased that even with some changes to plans along the way, Roger had managed to kept finance in check and at handover, the final cost of the renovation did not deviate too far from the initial quotation! This was most definitely a big relief for me and my spouse.

After-Shifting Review – Since handing over, it has been close to a month that we have shifted in and we would like to share that no major issues had arisen – a big red stamp of quality work!

Roger had made this journey as new homeowners smooth sailing and pleasant and we hope through this recommendation, you will find yours too. Once again, thank you Casa Interior and ID Roger for making our dream...

We would like to extend our sincere appreciation to Jay from Casa Interior Pte Ltd for his excellent service and professionalism throughout our renovation journey. From the very beginning, Jay has been incredibly easy to communicate with — he actively listened to our ideas, understood our preferences, and was able to translate them into practical and stylish design concepts that perfectly matched our vision.

What stood out most was Jay’s approachable and attentive communication style. He never rushed through discussions and always made sure we were comfortable with every decision before moving forward. Whether it was about layout adjustments, material selection, or minor design tweaks, Jay consistently provided clear explanations, professional advice, and visual references to help us make informed choices. His ability to capture our ideas and turn them into functional designs exceeded our expectations.

We also appreciated how efficiently Jay managed the entire project timeline. All the agreed milestones and deadlines were met without any unnecessary delays, and he coordinated seamlessly with the contractors and suppliers to ensure smooth progress. Despite the many moving parts involved, everything was well-organized and delivered according to the planned schedule — a rare quality that truly reflects his dedication and strong project-management skills.

Jay was also very responsive throughout the process, providing timely updates and quick replies to our questions or concerns, even outside of regular working hours. His proactive communication gave us peace of mind knowing that our project was in capable hands.

Overall, working with Jay was an absolute pleasure. His professionalism, creativity, reliability, and commitment to customer satisfaction made the entire renovation experience enjoyable and stress-free. We are extremely satisfied with the end results — the design, quality, and timely completion all met (and even exceeded) our goals.

We would highly recommend Jay from Casa Interior Pte Ltd to anyone seeking an interior designer who not only listens and delivers but also genuinely cares about his clients’...