Makro Gqeberha — Local services in Eastern Cape

NYDA purchased a Canon camera for our business April 2023, My camera stopped capturing so I took it to Makro because it is under warranty. They booked it for repairs and it's stayed there for few weeks. We received back our camera yesterday with the same issue, they didn't fix anything and on the invoice they stated to "replace top cover, focus screen, cleaned, checked and tested". I checked the camera gallery and I didn't find any new pictures toshow that the camera is tested. They just decided to bring it back without fixing it. I went to Makro this morning to return the camera and as frustrated as I was, Makro PE sales lady just told me it is Canon's problem not theirs and there's nothing they can do. We didn't purchase this camera from Canon, we purchased it from Makro which makes us their customers not Canon's Customer!!! I asked them to atleast borrow me a camera so I can work while they're waiting until Monday so that they can be able to communicate with Canon, the sales lady said she can't do that. They took the camera to the sales men inside the shop that are working on the electronic aisles, they checked the camera and confirmed that the camera is not working but STILL MAKRO DIDN'T DO ANYTHING TO MAKEE FEEL BETTER AS A CUSTOMER THAT IS FAILED BY THEIR SUPPLIER!!! I am livid at this point and I feel my feelings don't matter. I lost money, I can't promote my business because we don't have camera to create content. We an online Makeup Class that is on the 1st December and we also have scheduled promo photoshoot on the 2nd DECEMBER, How are we suppose to work without our camera??? I don't care how you guys fix this problem with your supplier, all. I know is I don't want that camera and I do not trust Canon technicians cz clearly they don't know their job. I will make noise until you treat me like a customer and solve my problem. Solving our problems and making us happy is good service not telling us the agreement between you and your suppliers. I want a...

Oh, where do I begin with the marvel that is the HiSense TV from MAKRO? Let me regale you with the tale of my exquisite experience, a symphony of incompetence and frustration that truly elevated my understanding of customer service.

For the modest sum of 15k, I acquired a TV that had a shorter lifespan than a mayfly. A month into our blossoming relationship, it decided to retire prematurely, leaving me yearning for the cinematic joys of a blank screen.

Enter the saga of reaching out to the support team, a task akin to shouting into the void. It took more calls and emails than a desperate ex trying to win back their former flame just to get someone to acknowledge my TV's existence. A month later, a technician graced me with their presence, only to vanish into the abyss of inefficiency.

The collection process was a masterpiece in itself, a ballet of rescheduled appointments and a driver without a valid license. Bravo, MAKRO, for making my pregnant wife an involuntary accessory in the grand performance of loading a TV into my car. Who needs professional movers when you have MAKRO's delivery team?

But wait, the climax is yet to come! The TV, days late in its departure, finally bid adieu, leaving me with the honor of signing the liberation documents. Alas, the pen, that mighty tool of contract sealing, was nowhere to be found. A pen, a mythical object apparently too elusive for the mighty MAKRO team to secure.

In conclusion, dear reader, if you're in the market for a TV that doubles as a comedy of errors, look no further than the HiSense masterpiece from MAKRO. It's not just a television; it's an unforgettable journey into the abyss of customer...

The issue of delivering goods today has cost me half a day, and now my goods have not been received! ! ! . I ordered a refrigerator today and told them that I was not at home. Call me if there is a delivery! I received a call to inform me on the way to work, saying: I am sending your goods now, I am quite happy, the delivery speed is fast, I will go home and wait; I received the call from 12:06 and I waited for 2 When the deliveryman didn’t arrive, I went back to the store to be busy. I didn’t do a little job and then I received a call from the deliveryman at 15:10. I told him that I would be there in 20 minutes. He didn’t say to deliver other people’s goods. Only tell me to go to my door, 25 minutes to my home in 19 minutes, nothing, no one answered the phone? When I get through, tell me to send someone else! I was from 12:00 to 16:20, I didn't do other things waiting, I wanted to pick up the goods and come back to do it, so it was wasted! ! ! You have a delivery service. Before you plan to deliver to the next one, do you call to ask if there is anyone at home? Do you want to determine the approximate time you will arrive! The refrigerator that was not delivered today is me. I hope that tomorrow you can call me 25 minutes before arriving at my house. I can guarantee that I will be at home 25 minutes after receiving the call. I have wasted 4:20 hours today. Time, two round trips of gas money, what I needed to do today, I didn't...