West End Hardware — Local services in Eastern Cape

I placed an order for building materials with the expectation that they would be delivered before, as I had a team ready to commence work by that time. The supplier assured me that this timeline wouldn't be an issue. Regrettably, it's now nearly 3 o'clock, and my team is still unable to begin their work due to the non-arrival of the materials.

I reached out to West End, the supplier, but I'm disappointed to share that their customer service has been less than satisfactory. Despite my concerns, their response has remained limited to reassurances that the delivery will eventually take place.

This experience has been quite frustrating, as my team is left idle, waiting for the necessary materials to arrive. It's a situation that impacts productivity and schedules, and I had hoped for better service. Moving forward, I will have to reconsider my choice of supplier and explore alternatives that can provide more...

I always use to buy material from this shop as it is so close to my house. I decided to install a sliding door for my study. So I came to the conclusion plywood would be the best choice when it came to price and quality. I went there yesterday and. Inquired about the price on the plywood sheets 1.2 x 2.4 18 mm and I was quoted 900 rand. The sales person said he will drop the price to 800. I phoned builders warehouse this morning just to compare prices. I nearly fell on my back they charged me 590 rand for the same plywood. I always use to think these local hardware store are cheaper as they are in the northen area's but I was...

Unfortunately, my experience with West End Hardware has been deeply disappointing. Not only were my building materials consistently delayed, but their customer service left much to be desired. Whenever I called to inquire about my order, I was met with assurances that the delivery truck was "on its way," only to wait for three days without resolution. This level of service is unacceptable, and as a result, I will be seeking alternative suppliers moving forward.

The owner rather deny their bad service than take...