As salaam Air Zanzibar — Local services in Unguja

Yesterday morning my friend and I were scheduled to fly from Zanzibar to Dar Es Salaam with one of your planes at 08:45. From Dar Es Salaam we would transfer on a flight to Lusaka. 26 hours later however, I am currently writing an email from Johannesburg International Airport of all places, which as you probably can guess is not in Zambia.

The problems started yesterday morning at 07:15 when we asked one of your collegues what the possibilities were concerning transport of us and our luggage to the other terminal to our connecting flight. We were looked upon as if we were crazy and with that, a response came that no such thing was remotely possible and if we could go away. We were simply sent away.

After this we were quitely drinking a cup of coffee when another of your collegues came and stated that we must go now. This was quite a weird statement and when we asked about it, he just stated that we went earlier. This again is weird as it had completely no further explaination. After this we continued to the terminal, here we were told to sit down and once again there was no further explaination. After 30 minutes we went to the desk to ask about the situation. At the desk two colleagues looked at us and simply said, yes the flight is delayed. Upon that I asked why he didn’t tell us that earlier instead of me having to come up to the desk and ask about it. He then simply stated, “but I am telling you now”. He then became irritated and acted as if the situation was our fault.

After an hour delay we finally left, and due to the course of your companies mismanagement, we missed our connecting flight.

The result of this, is that we had to book new flights to Zambia. First we waited 8 hours at the airport to leave, we then flew to Rwanda at 18:20 to wait another 3,5 hours. We then flew to Johannesburg to wait an additional 9 hours and spend the night in the transit terminal. And just now as I am typing, we are finally boarding a flight to Zambia. This all, for 279 Euros per person.

Now that a flight can be delayed is nothing new and of course can happen. But the way that your company caused this delay, did nothing at all to improve the situation and accompanied with the rudeness of it all is absolutely absurd and barbaric.

What should have been a nice experiece has been transformed by your company into a living hell for a total of 28 hours. I imagine that you would not want to be in such a similiar situation?

In most cases, such situations would be made easier if there would be someone, at least one person who would say sorry, or ask how they could help. However in the case of your company, this would seem not even remotely part of...

Such a poor airline (if they can be called that). A truly horrible experience.

On leaving Zanzibar they kept telling us boarding was at 1730 but the departure time is 1730 on the boarding pass... They kept.telling us to wait, so I went to the bathroom... When I returned, they're running around Iike headless chickens trying to herd us on the plane, I'm surprised they didn't start whipping us. Really annoying when they make you wait without explanation but as soon as they say go you're expected to become Usain Bolt and get seated on the plane inside of 30 seconds.

The plane... Utter filth, the bathroom was unusable, the seats were covered in dust, the blinds had all sorts of debris on them. Old plane in poor condition. I'm surprised it was capable of staying in the sky.

Landed at Arusha no communication, despite our flight being to elsewhere... Turns out you stay on the plane and go through it all again.

The landing in Seronera was a joke, so rough.

Oh, forgot to mention that the steward pushed his cart up the aisle and rather than ask me to move just rammed it into my shoulder.

The return flight was from Arusha, boarded quickly and easily enough although we were given a different flight number to our booking and it didn't appear on the departure boards at all...

The plane was, yet again, in a disgusting state and barely flight worthy. The stewardess this time, fell asleep in her chair and had earphones in... But in the West, we see cabin crew being dismissed/disciplined for inappropriate behaviour like this.

If I never fly with these cowboys again it'll...

Poor service Poor management Poor support I booked a ticket for my mom from ZNZ to PBA. Unfortunately we had to change our ticket and we went directly to their head office at Mlandege. I met with the Operation manager I don't know his name but his contact is +255 626 771 771 and we agreed with him to change the ticket to one week later. By the time my mum arrived at the airport for check in, she wasn't allowed to check for boarding, operation said there was no ticket booked for her name. My mum called me immediately as i was the one I booked the ticket. I called the operation manger directly but he didnt answer my call and he wrote to me a text that I had to send sms. I sent almost 10 sms with no reply till today. My mum was shocked because there was only 20 mins before departure, hopefully my mum was accompanied by one of the government official and thus allowed to board...