Tramezzini NYC

I placed my pickup order via Allset and the order was confirmed via text, email, and mobile application. I went to the restaurant to pickup and to my surprise, the order was not ready despite being marked as "order complete." Instead, I was told by a Tramezzini cashier/cook that they don't have any order under my name and that Allset was "not a partner of the restaurant", which I found very odd.. I showed my email and text order confirmations to the cook/cashier with no success. Frustrated, I left empty hand without my lunch order [never got my sandwich] and had to personally reach out to Allset customer support to seek a refund. As per my request to Allset, Allset manually canceled the order 40 minutes later on my behalf to process my refund. The restaurant never reached out to me at any time during/after the fiasco to make it right. It was Allset who worked hard to do their best to rectify the situation. And to my surprised, chatting with Allset customer support, I learned the restaurant is an active partner of Allset; what the cook/cashier told me was completely wrong/lie. This is poor training and customer service from the Tramezzini staff. As a result of this frustrating and terrible experience, they have lost a loyal customer who was a fan of...

I've passed this shop a number of times and decided to try it today after reading the good reviews. I was impressed with the sandwich I ordered--the quality and flavor of the pork was great, and the other ingredients tasted fresh.

The man working at the counter was very nice; he helped me decide between two sandwiches and offered me pinot grigio on the house while I waited for my order. I was having a bad day, and the gesture really cheered me up. He even offered to turn down the music he was playing in case it was too loud.

$10 seems like a lot for a sandwich, but it was filling enough for dinner and worth it for the quality and friendly service. I'm definitely happy to pay a bit more to keep a place like this in my neighborhood, and I look forward...

Absolutely incredible! I had the pork that was recommended by the chef/(owner?). The peppers were delicious, the sauce was creamy but thin enough to make its way through every nook and cranny. Perfect amount of cheese, and the meat was outstandingly moist, tender, and seasoned laying in between fresh from Italy bread. But my favorite part was that he threw in the blackened ends of the pork to give it more texture and another explosion of flavor.

The atmosphere is light and open with great music playing in the background to accompany you this work of art called a sandwich. And just as important as all of that. The man genuinely seems like he enjoys making people happy through his...