Bateel International LLC. — Local services in Dubai

I normally love the stuffed assorted dates Bateel do and regularly purchase from Selfridges. Recently there have been some quality issue including this date spread I got directly from them. Even before I have opened it to consume I realised it has mould inside - see photos. The best before date is not even close as we have three more months, not to mention I kept it in “cool and dry place” as suggested on the jar. The worst part of it is that customer service don’t really even care and non-responsive. It is clear that this is a production / manufacturing issue as the jar is yet to be opened (see safety sticker which is still intact) so it shouldn’t have mould if the date hasn’t passed. What a terrible customer service and what a shame from a customer who purchases...

I always buy Bateel from the Khaldya Mall Branch. We all know the amazing quality of Bateel dates. But, I want to mention here Rochelle, their sales associate. She is the definition of excellent customer service. She is brilliant. She knows her products and extremely attentive to her clients. I highly recommend Bateel for all your occasions and highly recommend Rochelle at the Khaldya branch. Management this...

Very very poor corporate customer service, I'm running after them from more than 2 weeks to get my order details with no reply, even they did not deliver to 50% of my customers but no one care, I hope this message will be seen by their management and they can...