I normally love the stuffed assorted dates Bateel do and regularly purchase from Selfridges. Recently there have been some quality issue including this date spread I got directly from them. Even before I have opened it to consume I realised it has mould inside - see photos. The best before date is not even close as we have three more months, not to mention I kept it in âcool and dry placeâ as suggested on the jar. The worst part of it is that customer service donât really even care and non-responsive. It is clear that this is a production / manufacturing issue as the jar is yet to be opened (see safety sticker which is still intact) so it shouldnât have mould if the date hasnât passed. What a terrible customer service and what a shame from a customer who purchases...
   Read moreI always buy Bateel from the Khaldya Mall Branch. We all know the amazing quality of Bateel dates. But, I want to mention here Rochelle, their sales associate. She is the definition of excellent customer service. She is brilliant. She knows her products and extremely attentive to her clients. I highly recommend Bateel for all your occasions and highly recommend Rochelle at the Khaldya branch. Management this...
   Read moreVery very poor corporate customer service, I'm running after them from more than 2 weeks to get my order details with no reply, even they did not deliver to 50% of my customers but no one care, I hope this message will be seen by their management and they can...
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