Airbox Bounce Trampoline Park — Local services in Cramlington

Love taking my sons to this super friendly place which we regularly visit. All of the staff are amazing and always go out of their way to make every session perfect for my family. Nothing is ever a bother from the minute we arrive until the minute we leave. Greeted with a smile at reception, then all the park staff/cafe staff are always very polite/friendly and happy, always say hello to my family and check if there is anything we need. The SEN sessions are both on at great times for my sons and regardless if it falls in peak party festive times, they always include SEN children by having SEN parties too. Staff are extremely inclusive and understanding of all different childrens needs. Not many places you go to that are this inclusive and they really want to help with childrens quality of life and being able to enjoy their visits to airbox without being judged. They are often making adjustments to the quieter sessions and even allow a registered charity for children with additional needs to run fortnightly sessions in addition to their own SEN sessions. Supporting the community and not only thinking of their profits, this family run business really does make a huge difference to my sons being able to enjoy their weekly visits to airbox. The waiver is a great idea to avoid children with additional needs from having to watch a video every time they visit. If only other local organisations put the children first like irbkx do and have these reasonable adjustments in place for families of SEN children, along with listening to parents advice like...

An incident occurred in the premises involving 2 drunk adults and my disabled son. One of the drunk adults landed on my child, causing damage to his back. This resulted in a hospital visit. The adults had previously shown behaviour that indicated they were drunk. Dragging one another along the floor, pushing staff into the foam pit. This incident could have been prevented, had the staff removed the adults prior, instead of laughing with them. In an environment like this, health and safety should be paramount. My son was upset however the manager (owner) showed no concern to my son, he showed more concern on defending the adults not being drunk on his premises. 2 emails have been sent regarding the incident with no acknowledgement replies from Airbox Bounce. They advertise SEN sessions, yet a physically disabled child was hurt in their facility and no concern was given. We have been to the facility many times before this, granted it has always been chaotic and felt like too many children are allowed in the facility at one time, however my son had always enjoyed his visit. A real shame that the owner is more focussed on protecting the companies reputation than having any concern over an injured child in...

Manager has no interpersonal skills whatsoever. Very rude and unprofessional. Having explained 3 times my oldest child was supervising on the toddler bounce and I was taking in my nieces daughter also. She persistently talked over me saying he can’t bounce it’s not a session for him. I acknowledged this and confirmed he was only supervising . She then went on to say the bounce toddler is really only just for 4 years and under and I said I had booked online which stated 6 and under for school holidays (my daughter is 6) so not sure why she continued to try and be awkward about this with me as I have booked correctly with accordance to your online policy. All the while I am being spoken down to and she said I was after an argument! Awful treatment for no reason we won’t be back. I’ve heard other people saying the manager was rude and today we experienced it. Very upsetting and embarrassing in front my own children and...