Reeds Furniture, Flooring & Bed Centre — Local services in East Cambridgeshire

What a wonderful service these guys give. My mother had order a sofa from Glasswells. The sofa took 8 months to arrive and was also broken. We knew it would take that long but the customer service Glaswells gave was shocking. We then went to Reeds and my god what a difference. The customer service was outstanding they couldn't do enough for my Mum. The sofa was ordered that day and they went out of there way to chase and get it delivered in five weeks. The delivery drivers were also so friendly and accommodating. I would definitely recommend and I would definitely buy from here again. Unfortunately Glasswells in Bury St Edmunds have lost a loyal customer through their shabby customer service. I certainly would not recommend them. The girl I spoke to was rude and huffed all the time I was on the phone. Apparantly she is the Customer service manager in store. I suggest she gets some more training on how to speak to people. I did complain to the manager...

Went in with my daughter to look for beds. As it was during the week before lunch the shop was completely devoid of any customers. Hence, one could think that the staff, who numbered three that I could count, would be more than willing to help us. Whilst they were friendly and greeted us when we came in, not once did anyone approach us to ask if we needed help. After having looked at what we wanted, we were making our way out when again, they bid us goodbye. A most surreal experience. I'm sure they have some very good stuff, mattresses at three grand a pop, it must be good. However, they will not transfer their undoubted friendliness into sales all the time they don't approach...

Very friendly and knowledgeable staff. As a fellow reviewer has mentioned, they make it very clear that they are non-commission, and this is shown wonderfully in the way they are willing to spend as much time as necessary to ensure you purchase what is right for you ("most expensive does not always mean best for you".Their words, not mine) rather than what will just line their pockets. They have an excellent choice of furniture and beds, which we have purchased plenty over the years, and now we have just had our flooring done by Reeds also, which has been true to their usual form, which is great. Keep up the fab...