Burhill Golf Club — Local services in Elmbridge

As the flagship home of the Burhill group the clubhouse and facilities at the site are modern and user friendly. The clubhouse is a coverted stately home type buliding and finished to a lovely standard. The practice facilities are good with a multi bay range and practice green. I didn't see a specific chipping green or practice bunker so don't know whether they have one or not but you can practice low short running chips on the putting green. The pro shop is well stocked and as with the whole experience, the staff were helpful and friendly. I only played the Old Course which was a perfectly well maintained parkland course but to be honest rather lacked any character. There were no real beautiful holes or picturesque views other than looking across the course is mostly flat and interspersed with good tree coverage. Whilst it is longer than your average course, that was the main defence. The fairways were wide with trees separating them but there was still plenty of space to spray a driver around. The rough was quite punishing and the first cut was of a length that meant there was a decent challenge making a good contact with the ball but was not so difficult as to impede play. There were some nice shaped holes with dog legs, providing challenges and a few tight approach shots, but nothing that was particularly challenging. Overall, I found the course to be a nice well-presented fairly standard parkland course which was slightly more interesting on the back nine with the introduction of some undulation. This however, was missing on the first nine holes giving it a rather mundane experience. The group i played with all had similar views. We enjoyed the course. The greens and fairways were all in great condition and consistent however we would not rush back to play the old course and don't think that it represents great value for a stand alone round. I am however hoping to play the new course at some point in the future, which i am assured will have more of a championship feel. The old course i would score a 7 out of ten as a nice long parkland course with the club house and friendly staff bringing the score up a...

So we arrived for a meal at the carvery on site, having booked a table for 14. No-one on the staff even seemed to know we were coming. Downstairs staff told us to go upstairs, the upstairs staff rudely told us to go back downstairs. When the meal finally started it was accompanied by what sounded like a de-tuned radio being played over the speakers. I went for a walk on the site to get away from the noise, whereupon I was rudely accosted by someone demanding to know who I was, saying "the members have been asking". I was just walking along the pathway.

The entire time, a very loud high pitched noise was blasting out of some speakers outside reception. Why?

Clueless, incompetent, rude staff, noisy, full of people who see themselves as above you. We won't be back, I'm sure.

Edit: to respond to the claims made below by the 'owner':

1. None of us ever met this David Hanlon guy.
2. The 'trying to find jump leads' involved one member of staff saying 'I'll see what I can do' then disappearing and not coming back; we were stuck there for hours.
3. No fewer than four members of the family had staff members be rude to them.

Why allow non-members to book into the carvery if we're just treated like this when we arrive?

People reading this might think that we were problematic or difficult - we weren't, we were nicely dressed and well-behaved, but we weren't members. So we were treated like...

I recently played both the New and Old Course at Burhill with 3 friends to celebrate a birthday. We were welcomed on arrival by a wonderful receptionist and The General Manager who ran over the timings for the day ahead as well as some very interesting facts about the estate.

We started on the new course. Only 20 years of age but a good parkland layout in excellent condition. Large, fast and undulating greens keep you on your toes and the 18th is a spectacular par 3 finish in front of the clubhouse

We had pre arranged lunch as part of our day package and the bar menu offers a great choice and a great setting watching other golfers master teh par 3 18th green

Post lunch we enjoyed the wonderful Old Course, a much more traditional woodland golf course with smaller greens and a fantastic selection of Par 3's

Overall we had a great day and were very looked after by all of the...