Shelton Lock Fish Bar — Local services in Great Britain

Tues night, arrived 830pm fish was cooked to order which is normal ....was told 10 mins, 25 mins later was still waiting...at 850pm people were still walking into the shop, (5 people waiting) yet the manageress refused to put the rumbler on to make more chips as they had ran out. If the shop is open until 9 you need to make sure you've got enough chips for your orders, saying "I'm not turning the rumbler on at 2050" and talking about payrises to the boss, isn't acceptable! It was clearly too much trouble to grab a peeler and do a few by hand to forefill customers orders too, they wouldn't have a job if they worked for me!! paid £4.20 for a large chips and after getting home and opening them up hoping to share them with my son, to find enough chips to feed the cat is a joke!! sharing the remaining chips out between the customers that were left in the shop when they are paying full price for their order is not on!! especially as the order was placed 30 mins before closing time, that would explain why they offering free pies sausages to people to make up for the fact there were no chips because the staff were too Lazy to make any. Although the fish was nice, the batter was very thick and stodgy, peas were dry. Was really looking forward to trying Shelton Lock out as heard so many good things about the place but was disappointed beyond belief, Iv never in my life waited 25 mins in a chip shop to then walk out with half my order....

If I got to complain about something, it’s their customer service. I had an awful experience when I came for collecting an order. I was in the queue and was about to collect an order, but a few teenagers were mimicking my accent, which was not something I could stand for, but the restaurants have no say on that. They didn’t even bother to speak up against those bullies. The restaurant should either bring up or stand on discrimination policy. They shouldn't be watching silent when people face discrimination within their premises. Also, I’ve been a regular customer of this place, but on very few occasions, I had a good experience with their service. I know it's not good to give 1 star for the experiences I had with their customer service considering the quality of the food. I’ve now changed my...

Called in here twice in one week while at work in the area. Absolutely lovely chips and that's important for a chippy because while most other items are the same whichever chippy you visit, the chips being cooked right are what makes it stand out from the rest. I was at first taken aback by the older lady who works there, she came across as a bit rude at first, I asked for curry sauce and when she asked which type, chip shop or Chinese, I replied "oh it's got to be chip shop style" and she mocked me and repeated what I said, which at first I thought was rude but I soon realised she is a tough old leathery boot and that's just her sense of humour, which is fine with me as she reminded me of my Nan's personality. Service is fast, the food is delicious big portions too. I would definitely...