Flip Out Chester — Local services in Lea-by-Backford

We are members and usually have a great time. However, 19th Dec we didn't have a great time. My son who this affected wanted this review on here, so much so that the following day he is still asking for a review to be written. He feels as an autistic child that Flipout hates him! i know this not to be the case but i don't feel like staff have any idea how to deal with this type of customer. My son had a meltdown on the new skate ring. He was standing in a corner and didn't want to move, despite my shouting across to him, the member of staff on duty told me he'd have to give him a strike for not moving on, even though clearly the child was in distress and i told the member of staff he was having an autistic meltdown. My son then sat down in the same place for the member to shout that was another strike. I told the staff member that this wasn't going to make the child move, i also couldn't care less about the strikes as my concern was getting onto the rink to try and get my child off. Which in the end i did manage to do. There were 4 people on the rink, including my son. Two were also with us and he wasn't causing any issues at that point. We then went onto the Go Carts and ended up waiting for sometime to get our turn in our party. However when it was our turn the staff member than told the kids that they needed to wait due to some battery changing, which for most people, that's ok. An autistic child, not so much. No one is a fan of waiting but this can cause further distress for an autistic child. The member of staff seems taken back but the melt down but the sorry she gave wasn't very sincere on the matter and more of an arsey response. I did say to her, he's an autistic child, who has had a meltdown already and this tipped him over the edge. To add the place wasn't busy and we came for 2pm slot and paid to stay the extra hour, which ended up pointless for this child as it was spend in meltdowns. In future i will get a sunflower lanyard in case this helps make it more visible for his invisible disability. But i have a child who would rather we get rid of our 3 memberships and...

Do not come here with SEN children My daughter is non verbal autistic and sometimes struggles to bounce alone so I bounce with her. All of the staff seen me doing this however 15 minutes before my one hour session finished a member of staff came and told me not to bounce with her I explained she is autistic and can’t bounce alone the staff member walked away from me without saying anything - so rude! If this was a problem why not come to me at the start of the session? And the way the staff approached me was unprofessional this left me feeling upset and like flip out are not inclusive at all. Also I’ve been here a few times and have never been challenged about this once. And I’ve also been to many other trampoline parks and this is the only place that seems to have an issue with this. Having read previous reviews on here this seems to be a constraint thing with autistic children I’ve read 3 other reviews with similar experiences to mine. When I told the manager what had happened he said it was the member of staffs first day and he would be given training on this - shouldn’t this have happened prior to him starting the job?? And this training they say will happen clearly doesn’t seem to be as this keeps happening to different people. Anyway don’t bother coming here if your child has special needs they are not inclusive whatsoever and staff are so rude freedome on Cheshire oaks is much better and so inclusive they even offered to turn the music down for my daughter if needed etc don’t waste time coming here go...

Wouldn't allow an autistic 5 year old to bounce on trampolines sensibly with father or mothers to bounce with their toddlers.

I understand the health an safety aspects but there does need to be an element of common sense applied. A mother and 3 year old bouncing sensibly is hardly going to be a cause for major incident.

My boy is obsessed with trampolines but reluctant to bounce alone, ordinarily I would bounce softly alongside him. This is the first place where the staff failed to permit this.

After stopping me bouncing with my boy staff then went to leave, with several other customers bouncing in pairs behind us. Challenging the pairing was inconsistent and eventually stopped altogether meaning we were only really stopped because we bothered to ask if it would be ok first.

The inflatable area seemed small, very poorly pressurised and tatty with the slide (which took up about 1/5 of the area) closed off.

As it happens we were intending to book the place for my sons birthday with some of his friends who also have SEN. Which is obviously not feasible with these restrictions. If you can't stand independently how can you use a trampolines without support?

Final nail in the coffin of this review being that the trip here today was booked by accident by my mother who got the venue confused with Inflatablebubble. Inflatablebubble was also in chester, was half the price, more SEN friendly, had understanding staff who actively engaged with the kids through play and had cleaner and newer...