Lilleshall Hall National Sports Centre — Local services in Sheriffhales

I stayed at Lilleshall hall hotel last week for a Christmas work event, the night itself was wonderful and a lot of effort had gone into making it festive, the Christmas Dinner was great and the room was decorated well, could not fault the evening…. However my stay at the hotel and our guest room was not to the same standards.|There was no signal in the area and the wi-fi was not working, the reception couldn’t help, they said everyone is having issues with it although the receptionist was sat using her mobile.|I noticed there was no hairdryer in the room and I asked for one I was told that there should be one in every room and someone would bring me one… 90mins later, still no hairdryer. I went down to reception again to be greeted with a new receptionist who told me she couldn’t do anything about it, I got annoyed as I was told I was going to be brought one so she agreed (eventually) to get one to me, it arrived 20mins later. |The room for 2 guests only had a bath mat and two small towels to shower with not even a hand towel, not useful when the sink being a rounded bowl couldn’t handle the tap being on more than a dribble as it washed up and spilled all over the floor. |Morning after our do, we headed down to breakfast just after 9.15 which was served until 10 to empty trays and was told to help ourselves to very little, there was no sausage, tomato or mushrooms they had ran out. The server told us they wasn’t told of the numbers staying and didn’t have enough. |Such a shame as the place overall is beautiful and the night time party was great but customer service not a very strong point and staff are less than helpful, even when I expressed my concerns via email I was given a uninterested response.||Definitely would go back for a night out but stay at the premier in down...

I stayed at Lilleshall hall hotel last week for a Christmas work event, the night itself was wonderful and a lot of effort had gone into making it festive, the Christmas Dinner was great and the room was decorated well, could not fault the evening…. However my stay at the hotel and our guest room was not to the same standards.|There was no signal in the area and the wi-fi was not working, the reception couldn’t help, they said everyone is having issues with it although the receptionist was sat using her mobile.|I noticed there was no hairdryer in the room and I asked for one I was told that there should be one in every room and someone would bring me one… 90mins later, still no hairdryer. I went down to reception again to be greeted with a new receptionist who told me she couldn’t do anything about it, I got annoyed as I was told I was going to be brought one so she agreed (eventually) to get one to me, it arrived 20mins later. |The room for 2 guests only had a bath mat and two small towels to shower with not even a hand towel, not useful when the sink being a rounded bowl couldn’t handle the tap being on more than a dribble as it washed up and spilled all over the floor. |Morning after our do, we headed down to breakfast just after 9.15 which was served until 10 to empty trays and was told to help ourselves to very little, there was no sausage, tomato or mushrooms they had ran out. The server told us they wasn’t told of the numbers staying and didn’t have enough. |Such a shame as the place overall is beautiful and the night time party was great but customer service not a very strong point and staff are less than helpful, even when I expressed my concerns via email I was given a uninterested response.||Definitely would go back for a night out but stay at the premier in down...

Beautiful hotel inside out, we had 3 rooms and the rest of my family had 3 rooms so in total 6 rooms. Each room had different layouts and sizes, they looked beautiful and clean this could be due to the fact all rooms were refurbished. 1 of the room had toilet seat broken, the room was changed straight away upon informing reception regarding the toilet seat. Garden area was beautiful. Breakfast was perfect, but we found he scramble egg dry.||Cons are the check out is at 1030am, even though this was actually mentioned on the Booking.com we did not notice until we placed our booking.. when we realised we contacted the hotel straight away only to be told we would be charged £45 per room is we wanted to do a let checkout at 12pm (£45 for per room just yo stay 1 hour 30mims extra, ridiculous.. we only paid £65 per room per night), couldn’t cancel the booking as it was non refundable.. during checkin we humbly requested if they could allow at least one of the rooms for an extra one hour (11:30am check out) but the receptionist showed us a yellow note saying it said we were told any late checkout would be £45 per room and she couldn’t do anything but charge £45 even if it is for an hour late checkout.|Lift was vey noisy… however Louise in the restaurant put a smile in our face, she was so supportive, we had a 2 year old son who loves his warm milk, when my wife approached Louise, Louise told my wife she would arrange warm milk for my 2 year old and she did, she also told my wife to go back at 10am and she would give full up our baby bottle with warm milk in case he needs another feed during our journey. She was really nice and very helpful.. though the check out made us very unhappy, Louise at least put a smile on our face…...