Holston Furniture — Local services in Abingdon

Loved the place until....

I purchased many things over the years, but my last experience will unfortunately be the last with Holston Furniture. I purchase a king bed, adjustable base and split king mattresses in January. The pieces arrived a few at a time and that was expected. The king bed and bases are great and worth the wait, but the mattresses are a nightmare.

First red flag was one bed was in a small box and the second was in a giant plastic bag. Scott, who I think is the owners son or he may be the owner, said he was sorry but one was opened so his father could see what it was like. Looking back, I should have refused to take them.

Second red flag, we put the mattresses on the bed and these mattresses were not the same thickness and one was super soft and one was soft. We had actually ordered firm. I called and someone at the store said it takes 48 hours for them to reach full size (only the one in the box). One mattress is 14.25" and the other is 13.75" 2 months later.

Third red flag and the reason for this review...I called and explained the situation, and how terrible these mattresses were, and this is how it went down. We can't help you because ENSO sleep has shutdown. They shutdown "yesterday" and are no longer in business so there is no warranty any longer.

I pushed back a little, and Scott asked if I removed the tags. I had when we built the bed and put on the linens. His response was that we can't help you because I had removed the tags. So even if the tags where in place he explained he wouldn't help because of ENSO being closed (this is the part I take full responsibility for).

I asked one final time as a business owner are you will to give me some store credit or anything to purchase different mattresses. His answer was no. That is where I left it.

I will give them credit, the wooden furniture I have purchased there has been high quality and worth the drive and price, but this experience over these mattresses will keep me from going back. I work all over the area and I had recommended them dozens of times, but I can't imagine giving their information to...

My favorite furniture store. Lots of unique, high quality furniture in a really cool building (an old, former elementary school). My mom would bring me with her when I was a child (still have the bed she bought me), and I continue to shop here to this day. One particular brand I love that they carry are the handmade couches and chairs by Masterfield from NC. I love the Amish stuff they carry too. The quality and the craftsmanship of the furniture they carry is hard to find these days especially in this day and age when most people just want the cheapest thing possible. I personally prefer high quality furniture that may cost a little more up front but will last a life time. They also offer delivery and the people who work there and own the place are very kind, friendly,...

Love stopping-in to shop at Holston Furniture whenever we come to Bristol, Abingdon, Meadowview to visit family. My parents attended school in this building many, many years ago. Sooooo glad the building is still here to hold those precious memories from the 1940's while now offering fine furniture and other household items to locals as well as folks like me who live in Chesapeake. We've bought a sofa, lamps and accessories from Holston Furniture. Kudos to Holston Furniture for keeping this historical...