Rustic Log Furniture Inc — Local services in Alamosa

We spent almost $6000.00 on furniture manufactured by this company in 2011. Listed below is each piece we purchased, the problems we have experienced, the date when problem occurred, and any resolution. Please note we are two seniors with no one else in the home.

Rocking Recliner Chairs (quantity 2)

2011: The day after we received the chairs - the reclining levers fell off. The owner of the local store where we purchased the furniture came over and fixed the chairs. 2014: The foot rest on one chair fell off due to fasteners popping out. We fixed it ourselves. 2016: Springs broke on both chairs - replacement springs sent to local store and they repaired. They also replaced several fasteners that had popped out. 2017: Arm fell off one chair. After approval from Rustic Log Furniture due to fasteners popping out- the local store fixed it. 2022: Broken springs again - at this point the local store had shut down. I contacted Rustic Log Furniture through numerous emails (explaining my problem and providing pictures of the issues based on their request). I was finally contacted by someone who seemed to have authority. He said it was the local store’s responsibility - although they had given permission and worked with the store on the previous issue. He asked me what I wanted from his company and I said my chair fixed. I provided the name and number of a local repair person to assist him with getting it fixed (we live in a small rural community). His response “I will reach out to Saul and work with him to see what we need to do in order to repair it.” He did contact Saul after an additional request to follow through. He sent Saul the springs and he and Saul decided on $225 for transportation of the chair to and from Saul’s shop and the repair. I was not informed of the cost and didn’t inquire since I assume (like in the previous instances) that their lifetime warranty covered it. Paying Saul was never mentioned to me and Saul was under the impression that Rustic Log Furniture would be paying him. Several weeks after Saul fixed the chair, he contacted me to say that Rustic Log Furniture was not going to pay him. Rustic Log Furniture told Saul that I should pay him. Several email messages with Rustic Log Furniture occurred and he was very nasty and refused to pay Saul. He said the warranty didn’t cover the springs or hardware (even though they covered the parts in 2016 and 2017). They have no warranty information for the customer on their web site (they just keep saying their warranty is with the local store).

L shaped desk (1) 2012-current: Constant problems with drawers (total 7 - different ones at different times) refusing to stay closed. We fixed using small magnets.

Kitchen custom cabinet (1) 2012-current: Constant problems with the drawers (two) refusing to stay closed. We fixed using small magnets.

TV console (1)/corner console (1) Cabinet doors (2) have rubbed since day 1.

We also purchased end tables/bar stools - no moving parts - no problems.

We also purchased the following pieces with no moving parts and have not had issues with them; End tables (quantity 2) Bar Stools (quantity 2) Large standing bookcase...

I recently purchased the 60” Oval Classic Log Table from Rustic Living, and I couldn’t be happier. The craftsmanship is excellent — solid, smooth, and full of rustic charm. It’s a beautiful piece that feels built to last.

I also want to thank Henry, the delivery driver, who went above and beyond by not only delivering but also installing the table with great care. His professionalism made the experience even better.

I highly recommend Rustic Living for both their quality furniture and...

This is the place if you want big and classy looking rustic furniture. It's not cheap so go when they are having a sale. The sales people are friendly and accommodating. We've been to both locations, Alamosa and Denver. Both have a huge selection or you can order what you want if they don't have it on the floor. We like the secret compartment night stands...