Alaska Adventure Unlimited — Local services in Alaska

More than three people per chalet/groups should not stay here, Best Western Lake Lucille is better all the way around and BW even has a large family house that can be rented. I am an optimistic person, so I will share things I did like about this place: I was able to see the aurora borealis, I liked the bear toilet dispenser in the downstairs bathroom, the heated floors upstairs and downstairs, and I that we had a warm, dry place. With that said, Melissa should not be working in customer service. She was probably the most unaccommodating person I have ever met in Alaska. Not only was Alaska Adventure Unlimited quick to take our reservation over six months before and charge us, but also refused to refund when we had to make changes due to their inadequate accommodations for our situation. They told us that the chalet’s could accommodate 4–6 people. Unless these are very small people who want to sleep on a loveseat, floor, chair with ottoman or they could snuggle in the beds. They have three chalets, we rented all three chalets. We were so unhappy that on the first day, we asked to shorten our stay, and they refused to refund us. So we were forced to stay. In our chalet, there was a king bed upstairs and a queen bed downstairs. We are an average size family with a teenage son and daughter traveling with us. There were no accommodations for our children to sleep separately. One ended up on the floor/loveseat and the other on the bed. The other two chalets had trundle beds that could not be utilized in the room, the room was simply too small. Our family staying in the middle of chalet height is 5‘10“ and taller. They were a married couple, an adult son and one grandma, with one grandma arriving later that week. As soon as Melissa found that out, she was quick to try and charge us for her. They charge $20 per person per day above two people staying in each chalet. We quickly made reservations for the Best Western on Lake Lucille for the two grandmas for the week, an additional 800$, in lieu of staying at this difficult place.

Since, the two beds in the downstairs bedroom could not be utilized, we had to move one of the beds into the living space for the week. Also, this was done in the third chalet. Since, they were parents traveling with their teenage son and their teenage daughter. Next, all three of these chalets were booked with four people per chalet. Keep this in mind when the dining space accommodated 2 people, the living space accommodated 3 people to sit at one time, the outdoor seating, provided two chairs per porch. No place for our family to come together and gather. After we requested more outdoor seating around a barbecue that was provided, additional chairs were brought out for outdoor seating. We asked about using the barbecue and was given permission to use the barbecue. We were informed that it did not come with briquettes, so we purchased a bag of wood briquettes for the barbecue. The barbecue rack was rusted and caked in old food and the bottom was filled with used briquettes and molding food. We cleaned the barbecue to be able to use it and proceeded with our evening. After the meal, we proceeded to put small pieces of wood in to keep the flame as we spent time together. This barbecue had the accommodation to have a small fire like this. The next day, we received a text message from Melissa informing us that we could not use the barbecue to have a general fire in. We had been there since Sunday and needed to dispose of trash and used towels. Also, we requested fresh towels for the next six days that we were there. We were told we could take our trash out to an outbuilding and we were informed by Melissa that we could not have any more towels as we were already adequately supplied these. Also, there were numerous maintenance issues. Also, look to book online, we were charged their full summer rate by booking directly. By my calculations, Alaskan Adventure Unlimited should refund us $120, since our family had to make other...

What I wanted: no planning, clean accommodations, and fun.

What I got: a trip with meticulous attention to detail, clean and spacious hotel rooms throughout the journey, and unique adrenaline-charged adventures set amongst the most incredible scenery in the world.

Highlights: completely stress-free travel, Denali Lakeview Inn, and flightseeing with a glacier landing. Rating: 100/10

A little more detail: Listen, I hate planning my vacations. People like me are the reason package tours were invented! I had so much fun selecting different activities and then watching them come to life during my tour. I loved that I didn’t have to manage my trip so all the hassle and stress was taken out of the equation meaning I could just sit back, relax, and enjoy my once-in-a-lifetime vacation.

If you love national parks, then you are really going to love Denali. Denali Lakeview Inn is one of the nicest accommodations I have stayed in near a national park. There were fresh baked brownies waiting for us at check-in and I could step outside of my room to enjoy the beauty and serenity of a lake and mountain backdrop. The room was clean and comfortable, spacious, and the bedding and pillows were downright comfortable especially after a day of hiking! The owners must take great pride in their inn because you can tell they really care about their guests. Oh, and laundry was reasonably priced, so I am glad I packed light!

My favorite adventure was the flightseeing tour. How do you even begin to describe the most breathtaking and daring adventure of your life?! It felt like I could just reach out and touch the mountains as we flew between and over them. The pilot was professional and knowledgeable. If I can recommend one thing on this tour, it’s to upgrade so you can do the glacier landing for an extra $100. The cost is well worth the memory you will never forget!

Thank you Alaska Adventure Unlimited for the best trip of my life. I hope to travel...

Our trip with Alaska Adventures Unlimited was nothing short of extraordinary. From the very beginning, every detail was thoughtfully curated to reflect our interests and priorities. The team went above and beyond to ensure that our adventure through Alaska was both comfortable and unforgettable.

The scenery and wildlife were absolutely breathtaking. One of the standout moments was the helicopter ride to the glacier, followed by an exhilarating fixed-wing plane tour—both offering views that felt straight out of a dream. We especially loved the dog sledding experience, both on the glacier and on the wheeled cart at the dog center. It was thrilling and heartwarming all at once.

Another unforgettable highlight was horseback riding through the Alaskan wilderness, where we truly felt immersed in nature. From mountains to valleys, forests to open tundra, we felt like we saw it all. The diversity of experiences made us feel like we got a true taste of Alaska.

Our accommodations, restaurants, and transportation were all comfortable and well-arranged, allowing us to simply relax and enjoy the beauty around us. We felt safe, well cared for, and completely at ease the entire trip.

A special shoutout goes to our amazing tour guide, Jaime Smith. Jaime, a retired teacher who grew up in Alaska, brought a depth of knowledge and passion for the land and its culture that truly enriched our experience. He was funny, personable, punctual, and attentive to every detail. As the tour went on, it genuinely felt like we had our own personal guide, with how attuned he was to our individual interests.

In every way, Alaska Adventures Unlimited exceeded our expectations. We highly recommend them to anyone wanting to experience the best of Alaska. Thanks to their expertise and care, we were able to fully soak in the majesty of the Last Frontier. Debbie Ganley and...