Stanly Tractor Company — Local services in Albemarle

As quick as I'd like to type just a one line response with my opinion, I'll give my entire experience and let you make your own opinion.

I purchased a Kubota Z700 series mower brand new, with 4 hours on it. I've had it less than three months, and have used it three times since it wasn't mowing season yet. I went to use my mower on a Saturday (April 8th) and it would not start. I'm not a mechanic, but I do know the basics. I unhooked the battery and charged it for around 4-5 hours. I hooked everything back up and it still would not do anything. It would turn over once, then start clicking. I tried different safety sensors, (i.e. parking brake, steering arms, blades engaged), and when I would do that it would not turn over at all. Next I took a new battery from another zero turn that I had access to and put it in my mower. It did the same thing. Turn over once then start clicking. (This battery worked fine before and after this in the other mower.)

I called Stanly Tractor and told them the problems I was having. The young guy on the phone said I could bring it in to have it fixed. I asked about it being under warranty being it was new and I had used it three times for residential use (had 7 hours on it). He said depending on what was wrong with the mower would depend on if it was covered by warranty. I wasn't thrilled about this, but he said they could do a $60 diagnostic test to see what the problem was then contact me. We went with that.

I took the mower to Stanly Tractor and it would not do anything. Myself and two employees rolled the lawn mower off the trailer and they took my contact information. I believe this was Tuesday, April 11th.

I was told they were a week out with service. On Wednesday the 19th I called to get an update. I called at 8:45 that morning and was told the technician working on my mower was late coming in, and would contact me back within an hour. I called back around 3:30 that afternoon to be told that the technician still wasn't there, but they'd check to see what was going on. I was told over the phone that the ticket had that there was a problem with an electrical relay and a fuse. They also told me on the phone that the ticket wasn't marked completed, so they would call me first thing Thursday morning.

Thursday morning, the owner's son, Barry calls me. He tells me my mower is ready for pickup. He then tells me that I've spent $159.

I asked him what was wrong with the mower and he said that they charged the battery, and performed diagnostic test to find nothing wrong. He said it was new and was blowing smoke when first fired up. Said sometimes the new motors need broken it so they "ran it hard" and "put it under a load". It had 9 hours on it when I picked it up.

I spoke with him for quite a while with several different questions, but none were answered.

1- I charged the battery myself, and it wouldn't start. 2- I put a battery in the mower that was working fine, and it wouldn't start. 3- Whoever I spoke to on the phone Wednesday told me there was a problem with a relay and a fuse, but magically this was no longer on the ticket. 4- The young guy told me it was a $60 diagnostic fee if it wasn't covered under warranty.

So I was charged $159 for them to charge a battery, check sensors, and pressure wash my already clean lawnmower.

Thanks for taking the time to read. If you use them, I hope you have better luck than I did. If you aren't sold on using them yet, I'd check around other...

“My Kubota review”…. what can we say except 10 years ago I bought a side by side from Tom @ Stanly Tractor Company and We totally love it ! Had a few problems in the beginning but they fixed the problem to perfection even though it was was under warranty they done a perfect job and we have never had any problems with it since. It’s Still working great !! That being said we decided to purchase a new zero turn mower. We shopped around and done our homework. After a few weeks of looking around and making phone calls . We chose the Kubota Z724 over the John Deere Z930 and i can tell you now we made the right choice . I’d like to say the only reason we chose a Kubota was because of the service they gave in the past but that’s not the only reason. It’s because of the customer service of the whole crew from maintenance to salesman ( Tom, Barry and Todd) and all the employees in between like Carson , Mason and everyone else that we talked to. They answered every question we asked without hesitation. They gave us a price that was way better than I would have gotten at John Deere. We got zero financing plus so many extras not to mention what we wanted to add on to the Kubota Z724 . So, they listened and They were happy to fabricate me a bumper pad on the deck which looks great. ( thanks Carson ). Also made me an oil drain hose that makes it easy to change oil. The salesman Todd listened to all our needs in making the Z724 the perfect mower for us. And after several phone calls and messages ( thanks Tom & Barry) Our mower was just the way we ordered it . Also when Salesman Todd delivered it he went over every aspect of the mower with us and took his time in making sure we were satisfied, happy and understood each part of the process of owing a KubotaZ724 zero turn mower. We were extremely happy with the choice we made and will never go back to a John Deere mower again. We can honestly say that we made the right choice and decision in choosing the Kubota Z724 over the John Deere Z930. I have used the mower twice now and I’m very happy with the cutting and the overall performance of the Kubota Z724. Our yard looks better now than it has ever looked. We can’t believe how beautiful our grass looks and how much we look forward to the next cut. Thanks to everyone at Stanly Tractor Company of Albemarle NC . You’re an amazing family owned business that will service our family for many years to come without a doubt. Thank you so much for the last 10 years of great service and products and we look forward to doing business with you for many years to come. Jamie Lynn Blankenship Barnhardt & Ronnie Barnhardt 100% satisfied customer 👍 Special thanks to Tom for selling us on Kubota brand years ago. It made our decision so easy to know you would take care of us...

Fast and courteous service. Stanly Tractor Supply in New London, NC: A Comprehensive Review

Overview

Stanly Tractor Supply in New London, NC is a one-stop shop for farmers, ranchers, and outdoor enthusiasts. The store offers a wide range of products and services to meet customer needs.

Product Selection

The store boasts an impressive inventory of products, including agricultural equipment, animal feed, hardware, tools, and lawn and garden supplies. Customers can find everything they need to maintain their farms, care for their animals, and improve their homes and properties.

Agricultural Equipment

Stanly Tractor Supply carries a full line of agricultural equipment from top manufacturers. From tractors and mowers to spreaders and balers, you'll find everything you need to keep your farm operating smoothly.

Animal Feed and Supplies

The store offers a wide variety of animal feed for livestock, poultry, and pets. They also carry a range of animal health products, such as vaccines, dewormers, and antibiotics.

Hardware and Tools

Customers can find everything from nails and screws to hand tools and power tools to meet their hardware and construction needs. The store also offers a selection of automotive and electrical supplies.

Lawn and Garden

For those with green thumbs, Stanly Tractor Supply has everything you need to keep your lawn and garden looking its best. From seeds and fertilizers to pesticides and weed killers, you'll find all the products you need to grow a thriving garden.

Services

In addition to its product offerings, the store provides a range of services to its customers:

Equipment repair Farm and ranch consulting Delivery and installation Credit and financing options

Staff and Customer Service

The knowledgeable and friendly staff at Stanly Tractor Supply is always ready to assist customers. They provide personalized recommendations and can help you find the right products for your needs. The store also offers a loyalty program that rewards customers for repeat purchases.

Location and Convenience

The store is conveniently located at 1860 Hwy 52 S in New London, NC. It is easily accessible from both Charlotte and Greensboro and has ample parking space.

Conclusion

Stanly Tractor Supply in New London, NC is a valuable resource for farmers, ranchers, and outdoor enthusiasts. With its extensive product selection, exceptional services, and knowledgeable staff, the store is a trusted destination for all your agricultural and home improvement needs. Highly...