Albuquerque International Sunport — Local services in Albuquerque

I am delighted to award Albuquerque International Sunport a well-deserved five-star rating based on its exceptional facilities, efficient services, and welcoming atmosphere. This airport consistently impresses me with its commitment to providing travelers with a seamless and pleasant journey.

One of the standout features of Albuquerque International Sunport is its modern and well-designed facilities. The terminal's layout is intuitive, making navigation straightforward and stress-free. Clear signage, ample seating, and accessible amenities ensure that passengers can comfortably navigate the airport while feeling relaxed and confident.

The efficiency of services at Albuquerque International Sunport is commendable. The check-in and security processes are usually swift, allowing travelers to move through the airport without unnecessary delays. The airport staff members are courteous and attentive, providing assistance and information as needed. The overall experience reflects a dedication to making the travel process as smooth as possible.

The cleanliness and organization of Albuquerque International Sunport are noteworthy. The terminal is typically well-maintained, with clean restrooms, tidy waiting areas, and well-kept common spaces. This attention to cleanliness contributes to a positive and inviting environment for all travelers.

The amenities at Albuquerque International Sunport cater to a wide range of needs. From dining options that offer diverse cuisines to retail shops that provide last-minute essentials and souvenirs, the airport ensures that passengers have access to everything they might require during their time there.

The welcoming and hospitable atmosphere at Albuquerque International Sunport is evident from the moment travelers step inside. The local cultural touches and artwork showcased throughout the terminal add a unique charm that reflects the spirit of the region. This attention to local culture creates a sense of connection and authenticity that distinguishes the airport from others.

In conclusion, Albuquerque International Sunport has consistently impressed me with its efficient services, modern facilities, and welcoming environment. It's a true asset for travelers seeking a smooth and enjoyable journey. Whether you're arriving or departing, Albuquerque International Sunport guarantees a positive experience that earns my enthusiastic...

In many ways this is a unique airport. Upon arrival, you know you’re in the Southwest… specifically Albuquerque. It’s feel, the architectural simplicity, the earth colors, nuances and vibe. One which overall we were comfortable and enjoyed passing through both taking off or arriving. My occasions to travel albeit not a professional airport reviewer, and not a business traveler – a mainly fun and demands trekker, I have developed as concise a process for determining the worthiness of each airport visited. My criteria are: 1) ease of access to and from public or private ground transportation: 5.0; 2) convenient parking when having to leave vehicle or dropping off… their shuttle is a long way from terminal: 3.0; 3) access and convenience of retrieving and dropping off rental vehicles… again, shuttle to rental car location is far: 3.0; 4) atmosphere, ambience, public facilities, seating areas and access to communications, charging and Wi-Fi: 4.0; 5) overall human customer service – including but not limited to ticket counter, TSA, Hospitality, Retail, Support Services, Restaurant and Baggage Handler knowledge, communication, attitude and demeanor: 4.5; 6) ease of flight information access throughout facility via signage, boards, screens or clear understandable PA system announcements: 4.0; 7) distance, maneuverability, access and convenience of trekking from gate to gate and/or concourse to concourse for connecting flights: 3.5; 8) quantity, value, convenience, quality and comfort of eateries and/or retailers: 5.0; and last, but not least 9) baggage handling, claims and retrieval location, process and lost and found assistance: 4.0. Taking all the aforementioned categories, I've devised a scale of 1 to 5 with 1 being the worst and 5 being the best an airport can be! This airport rates a: 4.0. Most positive point(s) at this airport are: the food, the food, the food. You’re immediately hit with the uniqueness and delectability or New Mexican Cuisine upon arrival – no matter which establishment you opt for. They have a small, but unique and quality-based New Mexican craft in the stores. The most negative points here is: the shuttle between rental cars and terminal – one must plan for additional time to wait for and ride the additional 10+ minutes. Otherwise, this is an...

My luggage was stolen from the airport carousel after being left unattended for 3+ hours. I found my bag using my airtag, no help from any employees about and hr and a half after my arrival to the airport outside in an adjacent parking lot, 'TSA approved' locks cut open, rummaged through and stolen from. Over $3.5k worth of items were stolen including clothing, shoes, sentimental family items and jewelry. After contacting police to start a case I returned to the office to ask what my next steps were into the airlines accountability in failing to attend my luggage for 3 hours. I was met with nasty attitudes and responses by 2 employees with southwest airlines named NORMA CORTEZ and DYLAN who refused to give his last name. I was told by NORMA CORTEZ WHOM APPEARED TO BE OF SOME SORT OF SUPERVISOR/LEAD/MANAGER ROLE, these exact words 'I don’t have time to deal with this, talk with the person who bought your tickets I have work to do' and refused to help. I asked if I could be given any more information regarding the time my luggage arrived, how long it was left unattended, literally anything to help file a claim figure something out and was continuously told "NO". No customer should ever be treated the way I was treated. I hate to bring race into this, but I do feel like if I was any other color than the one I am, I would not have been treated or talked to the way I was. Never once was offered compassion or understanding in this time of hurt, incredible loss and frustration (even if there was nothing that could have been done at the time) which could have all been avoided had my luggage not been left unattended for 3+ hours on the carousel. I was and still am shocked in the way that Southwest Airlines handled this situation. This makes me never want to fly with this airline again, from the poor mishandling of my items, terrible customer service and so much more, truly disgusting behavior and team. If I could give ZERO stars for the customer service/baggage claim help office of southwest airlines here at the ABQ Airport I...